Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact centre blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

Three customer service representatives wearing headsets, smiling and working at desks.

9 Surprisingly Simple Ways to Build Customer Rapport (That Actually Work)

Let’s face it: most customers don’t actually look forward to contacting customer support. It usually means something went wrong. But when they do, there’s one thing that can instantly make or break the experience—rapport.

Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

smiling woman shaking hands with another woman

Why Today's Top Brands are Rewriting the Customer Journey

Consumers have more purchasing options than ever before. Where there used to be just a handful of choices, now there are hundreds—all competing for attention. But it's not just supply and demand dynamics driving this shift. Leading brands are doubling down on customer journey orchestration to stand out and build lasting loyalty.

Jenn MacIver Edwards VP of Customer Experience

Five9 Celebrates Eleven Honorees Named to 2025 CRN® Women of the Channel List

Today I'm excited to share that eleven incredible Five9 team members have been named to the 2025 CRN® Women of the Channel list! This is the third year in a row Five9 women have received this honor, reflecting both the talent on our team and the strong, supportive culture we’ve built.

Jake Butterbaugh SVP, Global Partner Organization

On Five9 Day, We Celebrate the Power of More—Thanks to Partners

On Five9 Day, we celebrate our partners driving The New CX—scaling AI, transforming CX, and delivering real outcomes for customers worldwide.

Jake Butterbaugh SVP, Global Partner Organization

Winning Over Gen Z and Millennials: How to Tailor Customer Service for the Next Generation

Customer Experience (CX)

The days of door-to-door sales and call-in complaints are long gone. Today, purchases happen with a click—no human interaction required. And when something goes wrong, it only takes one social post to spark a global conversation.

Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

Five9 Day: Celebrating the Heroes of The New CX

Celebrate Five9 Day with us—a moment to honor the people redefining CX through real stories, human connection, and AI-powered transformation.

Niki Hall Chief Marketing Officer

Reimagining Service with AI: See What’s Next from Five9 at ServiceNow Knowledge 2025

AI & Automation

Five9 and ServiceNow are reimagining AI-powered service with real-time data, automation, and innovations like TranscriptStream. See it live at Knowledge 2025!

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.