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Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact centre blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

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Unlock Seamless Service: Introducing Five9 Fusion for ServiceNow

Five9 Fusion for ServiceNow unifies contact center and service workflows with unified routing and real-time transcription to power Now Assist for seamless CX.
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Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

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The Real Cost of Losing an Agent (And How to Stop the Bleed)

Keeping great agents on your team is harder, and more important, than ever.

Janna Pugh
Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

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Closing the CX Gap: What Business Leaders Get Wrong—and How to Fix It

When it comes to customer experience (CX), perception matters—but reality matters more. Our latest Five9 Business Leaders CX Report uncovered a clear truth: while leaders often understand their customers, critical gaps still exist between what customers say they want and what businesses think they want. And those gaps can make or break loyalty, revenue, and brand reputation. 

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Alicia Smith Director, Content Strategy
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Phone Etiquette Basics: 7 Ways Agents Can Build Stronger Customer Connections

In today’s hybrid contact centers, where live agents work side-by-side with virtual AI assistants and agents, good phone etiquette basics are not just another tool: agent phone etiquette skills are a uniquely human skill that builds trust, solves problems faster, and creates the kind of customer experience people remember for all the right reasons. 

Janna Pugh
Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

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Seamless Patient Care Starts with Smarter Integration

Five9 now offers native Epic EHR integration. Simplifying healthcare contact center workflows for faster, more secure, and seamless patient engagement.
Roni Jamesmeyer
Roni Jamesmeyer Senior Product Marketing Manager

Senior Product Marketing Manager

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Beyond the Call: How AI Task Automation Boosts Agent Productivity

In a world where speed often trumps depth, customer service is becoming one of the last places where businesses can truly stand out. As expectations rise for faster, more thoughtful support, contact centers face the challenge of doing more with fewer resources.

Janna Pugh
Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

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The Power of More in Action: Five9 Recognized at Telarus Partner Summit 2025

Last week, the Five9 team landed in Anaheim, California for Telarus Partner Summit 2025 and we’re honored to return home with the Top Engagement 2024 award. 

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Beth Herman Channel Development Director

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