Hear From Our Customers
How Five9 Helps Their Business Succeed
Over 2,000 companies ranging from small business to enterprise choose Five9 as their contact center solution. Hear their stories.
Image
SONDA Transforms Helpdesk Services with Five9
We chose Five9 because it gave us one platform to solve all our challenges.
SONDA modernized its helpdesk with AI-powered solutions from Five9, automating routine requests, reducing wait times, and improving agent productivity while delivering faster, more efficient customer support.
Our partnership with Five9 and Waterfield Tech has taken our organization to a whole new level.
Christian Healthcare Ministries scaled to support rapid growth by implementing Five9, improving call routing, reducing transfers, and enhancing member experience through automation and AI-driven efficiencies.
Omaha Steaks Cuts Wait Times 70% During Holiday Surge
Five9 gives us the flexibility and efficiency to meet customers where they are, without delay.
Omaha Steaks faced holiday demand spikes, straining legacy systems that limited remote work, required manual payments, and struggled with call surges, causing long wait times and potential lost revenue.
Five9 IVAs raised CSAT from 60% to 95%. Our customers get faster resolutions while our agents focus on building loyalty and trust.
After a major outage, TDG rapidly transformed its contact center with an AI-driven, omnichannel approach. By unifying customer interactions and automating workflows, the company improved efficiency, reduced wait times, and empowered agents with real-time insights. The result is faster, more personalized, and consistently reliable guest experiences at scale.
Yopa Sees 4x Increase in Contact Center Productivity
We liked Five9’s flexibility and scalability, automated dialing strategies, and the ability to introduce personalized IVR for customers. Most importantly, Five9 provides robust, seamless integration with Salesforce.
Yopa, a fast-growing real estate company, overcame scaling challenges with Five9, boosting productivity and reaching more prospects efficiently while enhancing call-center performance and customer experience.
Five9 had the functionality we were looking for, the integrations, and the AI capabilities to serve as the foundation for our future state.
Wyndham Hotels & Resorts transformed its contact center with Five9, replacing complexity with AI-driven efficiency. The result? Faster guest support, reduced friction, and a scalable foundation for delivering seamless travel experiences worldwide.
Both our employees and our retail partners notice that our interactions are now much faster and involve fewer redirects.
By uniting across The Five9 Intelligent CX Platform, PUMA’s Customer Service team ditches delays, accelerates resolutions, and keeps customers moving—faster, smarter, and always on track with their FOREVER. FASTER. mission.
Doctor Care Anywhere Gains 44-Point Employee Satisfaction Lift
We've witnessed a transformation in our coordinators' engagement and quality of work. By prioritizing their development and satisfaction, we're not just hitting targets; we're elevating the entire patient experience.
A global molecular diagnostics company focused on the detection of early-stage cancers, Exact Sciences needed a cloud contact center solution — fast. See how Five9 came to the rescue.
Faster Agents with good data helps us be more efficient and make better choices. Five9 Agent Assist helps reduce the call handle time while keeping the call information consistent and accurate.
TruConnect is an American mobile virtual network operator (MVNO) that sells mobile hotspots, smartphones, mobile data plans, and prepaid cell phone talk and text plans on the T-Mobile network. Committed to bridging the digital divide for underserved communities with affordable connectivity access, TruConnect partnered with Five9 during the pandemic to implement practical AI across its three contact centers.
Implementing Five9’s [AI agents] has allowed us to give our customers the answers they need more quickly and more efficiently so they can get on with their day and not waste any time. It’s also given us a foundation to then start looking at how we use AI to improve what we’re doing.
A luxury hospitality group with over a century of legacy, is founded on delivering exceptional service. With Five9 AI, they provide guests instant support, reduce reservation no-shows, and equip agents with tools to deliver the Ivy’s signature high-touch experience.
Lumexa Imaging Unlocks $4M in Untapped Revenue with Five9 AI
We saw ROI within 30 days and full ROI in three months. Turns out we were missing calls that we didn’t know we were missing.
Discover how Lumexa Imaging transformed patient care and operational efficiency with Five9's AI-powered solutions, achieving faster service, cost savings, and increased revenue through intelligent automation and seamless integrations.
We were really pleased with the Five9 implementation team. There was no impact to customer service or our performance guarantees.
A leader in vision care, VSP had an on-premises contact center that couldn’t scale, keep IVA management costs down, or support a remote workforce. See how Five9 came to the rescue.
We had plenty of anxiety about a transition to 100% work from home. But with Five9, we didn’t skip a beat.
The online education institute needed outbound capacity, reliable connectivity, and Salesforce integration. See how Five9 delivered all of that and more.
Crutchfield Boosts Customer Service with Five9 WFA
The server-based CX Built-in Event gives us stronger accuracy of what’s going on in the system.
Consumer electronics innovator Crutchfield struggled with manual integrations, complex customizations, and other limitations of its on-premises contact center. See how Five9 delivered solutions to those challenges and more.
Five9 is integral to our future, and we look forward to working on that future together.
A global molecular diagnostics company focused on the detection of early-stage cancers, Exact Sciences needed a cloud contact center solution — fast. See how Five9 came to the rescue.
Five9 is the only one that gives you a 100% comprehensive, integrated solution.
As a business process outsourcer and leader of Latin America’s digital customer experience industry, Apex America needed contact center capabilities to keep pace with its growing workforce. See how Five9 met that need and then some.
Five9 has been the solution we needed to improve our omnichannel experience and introduce new technology to keep our members and providers happy.
This nonprofit company struggled with a legacy contact center system that couldn’t keep pace with modernization and the need to provide omnichannel support. See how Five9 came to the rescue.
We see Five9 as a benefit to our entire enterprise to deliver good support and more options for customers.
This global manufacturing company brought its contact center in-house and deployed Five9 within two-and-a-half months. As a result, the company improved its abandonment rate from 30% to 2% and hold times from 50 minutes to less than five minutes.
