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Professional Services Company Visualizes Performance in Real Time


A global professional services organization with 100+ contact centers serving multiple industries and countries, took a leap toward modernizing its operations. Since implementing Five9 Workflow Automation, the organization: 

  • Increased productivity and lowered operating costs by eliminating manual monitoring and processes
  • Gained enhanced visibility and transparency into contact center operations with dashboards
  • Now leverages easy-to-use widgets to create dashboards
  • Benefits from real-time agent reskilling and agent notifications via email

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