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Manufacturer Cuts Its Abandonment Rate


This manufacturing company brought its contact center in-house and deployed Five9 within two-and-a-half months. As a result, the company reaped the benefits. 

  • Its abandonment rate dropped from 30% to 2%.  
  • Hold times improved from 50 minutes to less than five minutes. 
  • The company saved $1.4 million. 

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