Nonprofit Company Modernizes Its CX
![Five9_Case_Study_Nonprofit_cover](/sites/default/files/styles/resource_full_main_image/public/2023-12/Five9_Case_Study_Nonprofit_cover.png?itok=CObd1pEu)
This nonprofit company struggled with a legacy contact center system that couldn’t keep pace with modernization and the need to provide omnichannel support. See how Five9 came to the rescue.
- Call abandonment fell from 28% to 13%.
- Out-of-the box reporting and queue callback streamlined operations.
- Omnichannel including live chat.