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Nonprofit Company Modernizes Its CX


This nonprofit company struggled with a legacy contact center system that couldn’t keep pace with modernization and the need to provide omnichannel support. See how Five9 came to the rescue. 

  • Call abandonment fell from 28% to 13%. 
  • Out-of-the box reporting and queue callback streamlined operations. 
  • Omnichannel including live chat.

Download the Case Study