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File Dynamics Personalises Its CX with Onecom and Five9

File Dynamics Case Study.png

Two File Dynamics clients with separate needs asked for a joint contact centre solution. Onecom and Five9 delivered while personalising the customer experience.

  • Workflow Automation automates CX data between systems.
  • The solution integrates to business-critical applications such as CRM.
  • Quantifiable metrics and reporting produce in-depth analytics.

Download the Case Study