File Dynamics Personalises Its CX with Onecom and Five9
![File Dynamics Case Study.png](/sites/default/files/styles/resource_full_main_image/public/2023-05/File%20Dynamics%20Case%20Study.png?itok=bgBtGFQ1)
Two File Dynamics clients with separate needs asked for a joint contact centre solution. Onecom and Five9 delivered while personalising the customer experience.
- Workflow Automation automates CX data between systems.
- The solution integrates to business-critical applications such as CRM.
- Quantifiable metrics and reporting produce in-depth analytics.