Outbound Calling with a Progressive Dialer
Five9 Outbound allows organizations to make outbound calls to identified lists of contacts in a predictable and efficient manner. Five9 Progressive Dialer is an automated telephone dialing system that only connects agents to calls answered by a live person. In progressive mode, the dialer runs through your calling lists across multiple campaigns at the velocity of your operations. The system automatically paces dialing based on recent connection and abandonment rates and only dials when an agent becomes available.
Using Five9 Progressive Dialer, contact centers can experience the productivity benefits of automatic dialing while ensuring each connected outbound call is delivered to an available agent. Only dial when agents are ready, ensuring an increase in contact rates and a decrease in abandoned call rates.
Always Be Connecting
Avoid dead ends like busy signals, answering machines, and disconnected numbers, while limiting dropped calls by dialing only when your agents become available.
Using Five9 Progressive Dialer, contact centers waste less time dialing and spend more time talking with live prospects. This leads to more sales and increased revenue.
Multiple Dialing Modes
Five9 offers a variety of dialing modes and businesses can select the best one to meet their campaign requirements. The dialer accounts for time zones and list penetration and can be customized to meet compliance and business needs. Five9 supports predictive, progressive, power, preview and a manual dialing mode to help with TCPA compliance.
Since switching to Five9, we have experienced a 160% increase in contacts per hour.
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Outbound Contact Center Features
Automated Dialer Technologies: Predictive Dialer, Power Dialer, Progressive Dialer, Preview Dialer
Campaign & List Management
CTI Screen Pop
CRM Integrations: Salesforce, ServiceNow, Microsoft, Oracle, NetSuite, Zendesk
Real-Time DNC List Management
FTP Data Import
Outbound Call Priority
Disposition Timers & Redials
Answering Machine Detection
Automatic Voicemail Laydown
Timezone Rules Dialing
Vertical Dialing Mode
List Penetration Dialing Mode
Local Caller ID
Standard & Custom Reports
Now more than ever, the contact center is the front door for many businesses.
At Five9, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.