Industry Leading Cloud Call Center Software

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Call center software from Five9 delivers amazing customer experiences

Five9 call center software enables agents to be more effective when handling customer interactions - deliver a better service experience or sell more. Smart Dialers give agents more time with live prospects. Intelligent Omnichannel Routing connects customers to the right agent. On-Screen Customer Info puts information at the agent’s fingertips to personalize service. And everything is automatically logged to your CRM.

Five9 provides everything you need to run an effective inbound, outbound, or blended omnichannel contact center, including interactive voice response (IVR), real-time and historical dashboards and reporting, telephony, workforce management, quality monitoring, CRM integrations, and more.

300% increase in talk time per hour with Five9
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Intelligent Omnichannel Routing

The Five9 Omnichannel ACD lets you intelligently route inbound customer contacts to the agent best suited for the job.

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Auto Dialer Modes

Gain maximum control over your call center’s dialing rates with the choice of Predictive, Progressive, Power Dialer, and Manual dialing modes.

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CRM Integration

Five9 provides out-of-the-box integration with leading CRMs, including Salesforce, ServiceNow, Microsoft Dynamics, Oracle, Zendesk, Microsoft Dynamics, and NetSuite.

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Workforce Management (WFM)

Ensure the right staff is in place at the right time during the day to quickly and efffectively handle your customers.

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Reporting & Analytics

Get real-time and historical reports, dashboards, and alerts based on call center best practices.

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Omnichannel Interactions

Engage your customers over their preferred contact channel — web, video, mobile, social, email, or chat – and move them seamlessley between channels.

Architected for the Modern Global Consumer

Five9 Summer Release 2017 Demo

Amazing Customer Experiences

Enable your customers to reach agents via phone, web, chat, email, mobile apps or social media and maintain a unified view of the customer’s journey across all touchpoints.

Global Voice

Deploy a truly worldwide contact center operation with in-region voice capabilities that optimizes your global agent resources with the highest quality and most effective solution.

End-to-End Solution

Serve your customers with a seamlessly integrated solution that fully leverages and complements CRM, UC and WFO systems for an end-to-end cloud customer experience.

Rapid Innovation

Leverage all these capabilities on a modern architecture, built to evolve at the rapid innovation pace required for your customers in today’s digital world.

Hundreds of Successful CRM Integrations

Five9 is the leading solution for integrating call center software with CRMs, combining robust pre-built integrations and the support of an expert Professional Services team. With the experience of hundreds of successful integrations, Five9 can activate your business in weeks, not months.

Five9 Call Center Software Features

Outbound

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Predictive, Progressive, Power, & Preview Dialers

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Campaign & List Management

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Local Number Options

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DNC Compliance

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Web Callback

Inbound

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ACD

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IVR

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CTI Screen Pop

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Speech Recognition

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Text-to-Speech

Common Platform

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Agent Scripting

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Voicemail

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Call Conferencing

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Toll-Free Numbers

Administrative

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Call Recording

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Historical Reporting

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Real-Time Reporting

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Cloud APIs

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Data Import

Five9's eBook Top 10 Reasons Everyone is Moving to the Cloud

Top 10 Reasons Everyone Is Moving to the Cloud

Find out the top 10 advantages of cloud contact centers over traditional, on-premise solutions and see why everyone is moving to the cloud to maximize their success.

Top 10 Reasons eBook
Case Study - Englishtown

Englishtown: Learn How the Predictive Dialer Increased Contact Center Efficiency by 40%

Five9 customer Englishtown struggled with a low calling rate and manual dialing until switching to Five9. Thanks to the Predictive Dialer, Englishtown agents now make more calls per day — a boost in speed that is leading to big gains in closing rates.

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Why Choose Five9

Simple Pricing

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call 1-800-553-8159 for More Information