Make Your Agents 300% More Productive with Call Center Software from Five9
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Five9 provides everything you need to run an effective inbound, outbound, or blended contact center, including omnichannel management applications such as real-time and historical reporting, recording, workforce management, quality monitoring, CRM integrations, and more.
Intelligent Routing
Five9’s ACD lets you intelligently route inbound calls to the agent best suited for the job. Universal Queue expands this functionality to all channels.
Multiple Dialing Modes
Gain maximum control over your call center’s dialing rates using the Predictive Dialer, Progressive Dialer, and Power Dialer modes.
CRM Integration
Five9 provides out-of-the-box integration with leading CRMs, including Salesforce, Oracle, Zendesk, Microsoft Dynamics, Velocify, and NetSuite.
Workforce Management (WFM)
Five9 provides out-of-the-box integration with leading CRMs, including Salesforce, Oracle, Zendesk, Microsoft Dynamics, Velocify, and NetSuite.
Customizable Reports
Get real-time and historical reports based on call center best practices. Supervisor Dashboard lets you to set thresholds and alerts on real-time statistics.
Omnichannel Solutions
Connect with your customers over their preferred channel — web, video, mobile, social, email, or chat. Respond to all channels from one single interface.
Agent Desktop Plus
Boost agent productivity, reduce training costs, and see customer satisfaction scores skyrocket.
