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Contact Center Resources: Get to Know the Five9 Cloud

Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Five9 can bring joy to your CX with the AI, workforce management, and other industry resources in our knowledge base below.

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Customer Success Book 2025

2025 Customer Success Book

Today’s customer experience is evolving. The New CX is here, redefining engagement through AI-driven intelligence and human ingenuity.

This year’s Customer Success Book brings that vision to life. Inside, you’ll find real-world success stories from businesses that have embraced The New CX—transforming contact centers, integrating AI, empowering agents, and delivering seamless, intelligent experiences that deliver more for customers.

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E-book
Metrigy Roadmap to Next Level CX

The Roadmap to the New CX from Metrigy

Discover exclusive insights and strategies shaping the future of customer experience:

  • 74% of companies have seen a boost in agent efficiency from AI
  • 63.7% of executives now see contact centers as value centers, not cost centers
  • 84% of CX and IT leaders credit technology partners for driving their success
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E-book
E-book

2025 Customer Experience Report – Consumer Edition

Five9 partnered with Zogby Analytics to survey over 1,000 global consumers in the US, Canada and the UK on the state of Customer Experience (CX). This report delivers essential insights into customer service expectations, preferred communication channels, and evolving attitudes toward AI and self-service.

What’s inside: 

  • How Generative AI is transforming CX and redefining customer interactions
  • What consumers expect from multichannel support and response times
  • The power of personalization in building loyalty and brand value
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case study

The Ivy Collection Boosts Conversion Rates by 20%

The Ivy Collection, a luxury hospitality group with over a century of legacy, is founded on delivering exceptional service. With Five9 AI, they provide guests instant support, reduce reservation no-shows, and equip agents with tools to deliver the Ivy’s signature high-touch experience.
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Case Study
case study

SumUp Sees 50% Call Containment with Five9

For global payment processing provider SumUp, finding a partner offering voice and IVA solutions in diverse languages while automating workflows to increase self-service created a path toward improving customer experience.
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Case Study
case study

Central Bank Cuts Call Volume in Half

Central Bank achieved an 80% success rate with NLP by implementing Five9 Intelligent Virtual Agent to promote self-service.
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Case Study
case study

Exact Sciences Achieves 45% Containment Rate

A global molecular diagnostics company focused on the detection of early-stage cancers, Exact Sciences needed a cloud contact centre solution — fast. See how Five9 came to the rescue.
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Case Study
case study

Alaska Airlines Moves to the Cloud and Improves CX

The airline needed to move from an on-premises contact centre to facilitate AI abilities, solidify its omnichannel capacity, and support its remote work strategy. Five9 delivered all of that and more.
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Case Study
five9 case study bissell uk

BISSELL Digitally Transforms its Contact Centres

Michigan-based BISSELL Homecare, Inc. has developed innovative floor care solutions for over 140 years. The company supplies households across the globe with vacuums, sweepers, carpet-cleaning machines, hard floor cleaners, and cleaning formulas. BISSELL has 2,500 employees worldwide, with 150 full-time agents across four outsourced contact centers in four countries using the Five9 platform.
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Case Study
five9 case study nutrisystem uk

Nutrisystem Moves to the Cloud and Cuts Technology Costs

Weight loss leader Nutrisystem moved its customer contact center from an on-premises setup to the cloud and almost immediately reduced its technology spending by 15%–20%.
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Case Study
File Dynamics Case Study.png

File Dynamics Personalises Its CX with Onecom and Five9

Two File Dynamics clients with separate needs asked for a joint contact centre solution. See how Onecom and Five9 delivered while personalising the customer experience.
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Case Study
hospitality-brands

Hospitality Brands Improve Experiences with Agilysys 

A global technology provider for world-class hospitality brands, Agilysys modernized its contact center and improved efficiencies. The Five9 platform empowers Agilysys customers to deliver exceptional guest experiences. 
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Case Study
SumUp Babble Case Study

SumUp Case Study with Babble

Learn how Five9 premier partner, Babble, supported SumUp in seamlessly transitioning to working from home at the start of lockdown.
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Case Study
Babble Auxmoney Case Study

Auxmoney Case Study with Babble

Learn how Five9 premier partner Babble, supported auxmoney to deliver a streamlined account management service, and therefore deliver an improved customer experience.
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Case Study
case study

Case Study Regent University

Regent University wanted to improve its communications channels and scale to meet growth goals. With Five9, they were able to move to the cloud with ease and scale on demand, enable an omnichannel experience so students could interact on their channel of choice and leverage workforce management and workforce optimization to improve agent scheduling and efficiency.

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Case Study
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