Five9 Named A Leader: IDC MarketScape Download Now

Contact Center Resources: Get to Know the Five9 Cloud

Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Five9 can bring joy to your CX with the AI, workforce management, and other industry resources in our knowledge base below.

Latest & Trending

The Enterprise Guide to Voice AI Agents

Buyer’s Guide The Enterprise Guide to Voice AI Agents

Legacy voice automation has hit a containment ceiling, leaving frustrated customers shouting "AGENT" while operational costs climb.

Five9 Voice AI Agents close this gap by enabling natural, human-like voice conversations that resolve complex customer inquiries. This guide provides a clear-eyed evaluation framework to help your buying committee modernize voice channels with confidence.

This comprehensive guide helps you:

  • Evaluate voice vendors objectively using our multi-category enterprise scorecard
  • Transition from rigid scripted flows to conversational, context-aware AI interactions
  • Unify virtual and human agents on a single cloud platform

Reduce development backlog by launching new voice use cases in days

Download the E-book
E-book
Hands holding a tablet displaying a document with green waves and text.

TEI Study: The Power of AI-Powered CX

Discover the cost savings and business benefits enabled by The Five9 Intelligent CX Platform. The commissioned 2025 Forrester Consulting Total Economic Impact™ Study showcases the measurable ROI achieved by a composite organization representative of interviewed customers with experience using the Five9 Intelligent CX Platform.

See how our customers gained:

  • More Efficiency: Cutting handle time by 120 seconds per call

  • More Savings: Saving $5.6M by eliminating legacy systems

  • More Retention: Reducing agent turnover by 30%

  • More Containment: Letting AI Agents handle up to 28% of contacts

Download the Study
Study
2026 Business Leaders CX Report

How Business Leaders and Consumers See AI in CX

AI adoption is no longer the hurdle. Five9's 2026 Business Decision Maker Report surveys 500+ business leaders and 1,000+ consumers to map where AI investment is delivering measurable value — and where execution gaps are widening.

The findings are clear: there is no universal CX AI playbook. How you implement, orchestrate, and govern AI defines whether your organization leads or lags.

What you'll find inside:

  • How AI is delivering real results in CX — and where the experience still falls short for customers
  • Why you might prefer a human — and what that preference is telling businesses about AI
  • Where the handoff from AI to a real person makes or breaks your trust in a brand
  • What both sides of the conversation — business and customer — need from AI to get it right
Download the Report
Report
By Format
Reset Filters
ALDO Group case study

The ALDO Group Cuts Contact Center Costs by 40%

The ALDO Group partnered with Five9 to unify its contact center, automate workflows, and reduce costs, improving agent performance and delivering faster, more seamless omnichannel customer experiences.
Get Case Study
Case Study
Report detailing Smart Metering Systems' £5,000 monthly gain with Five9 integration.

Smart Metering Systems measures £5,000 monthly gain with Five9

Smart Metering Systems modernized its legacy contact center with Five9, unifying channels, improving visibility, and enabling data-driven outreach to increase conversions, streamline scheduling, and support scalable growth.
Get Case Study
Case Study
BTG Pactual brochure discussing banking solutions with Five9, featuring text and logo.

BTG Pactual Delivers Banking Excellence with Five9

BTG Pactual partnered with Five9 and Nuveto to modernize customer engagement, scale operations, and support rapid growth with a more resilient, flexible cloud contact center platform.
Get Case Study
Case Study
SONDA Transforms Helpdesk Services with Five9

SONDA Transforms Helpdesk Services with Five9

SONDA modernized its helpdesk with AI-powered solutions from Five9, automating routine requests, reducing wait times, and improving agent productivity while delivering faster, more efficient customer support.
Get Case Study
Case Study
Report on Omaha Steaks reducing wait times by 70% during holiday surge, with a fire pit image.

Omaha Steaks Cuts Wait Times 70% During Holiday Surge

Omaha Steaks, a nationally recognized gourmet food brand, faces significant spikes in customer demand during the holiday season. Rapidly scaling its contact center workforce while maintaining high service levels proved challenging with legacy systems that limited remote work, relied on manual payment processing, and struggled to handle surging call volumes—resulting in long wait times and potential lost revenue during peak periods.
Get Case Study
Case Study
A brochure detailing Christian Healthcare Ministries and their partnership with Five9.

CHM Cuts Call Transfers to 4%

Christian Healthcare Ministries scaled to support rapid growth by implementing Five9, improving call routing, reducing transfers, and enhancing member experience through automation and AI-driven efficiencies.
Get Case Study
Case Study
Five9 Top5 US Bank Case Study

Top 5 Financial Case Study

After a major merger, a top U.S. bank modernized collections using Amazon Connect and Five9, enabling scalable, compliant outreach — boosting customer satisfaction, accelerating payments and recovering $35M in past-due balances while increasing sales.
Get Case Study
Case Study
The Dufresne Group reshapes experience with Five9

The Dufresne Group reshapes experience with Five9

After a major outage, TDG modernized its contact center with an AI-driven, omnichannel approach—streamlining operations, empowering agents, and delivering faster, more personalized, and reliable guest experiences at scale.
Get Case Study
Case Study
case study

SumUp obtém 50% de contenção de chamadas com a Five9

Para a SumUp, provedora global de processamento de pagamentos, encontrar um parceiro que oferecesse soluções de voz e IVA em diversos idiomas e, ao mesmo tempo, automatizasse os fluxos de trabalho para aumentar o autoatendimento, criou um caminho para melhorar a experiência do cliente.
Get Case Study
Case Study
case study

SumUp Sees 50% Call Containment with Five9

For global payment processing provider SumUp, finding a partner offering voice and IVA solutions in diverse languages while automating workflows to increase self-service created a path toward improving customer experience.
Get Case Study
Case Study
case study

SumUp obtém 50% de contenção de chamadas com a Five9

Para a SumUp, provedora global de processamento de pagamentos, encontrar um parceiro que oferecesse soluções de voz e IVA em diversos idiomas e, ao mesmo tempo, automatizasse os fluxos de trabalho para aumentar o autoatendimento, criou um caminho para melhorar a experiência do cliente.
Get Case Study
Case Study
case study

SumUp consigue un 50% de contención de llamadas con Five9

Para el proveedor global de procesamiento de pagos SumUp, encontrar un socio que ofreciera soluciones de voz e IVA en varios idiomas -a la vez que automatizaba los flujos de trabajo para aumentar el autoservicio- creó un camino hacia la mejora de la experiencia del cliente. SumUp se dio cuenta de que.
Get Case Study
Case Study
case study

SumUp constate une réduction de 50 % du nombre d'appels grâce à Five9

Pour SumUp, fournisseur mondial de services de traitement des paiements, trouver un partenaire proposant des solutions vocales et IVA dans différentes langues tout en automatisant les flux de travail afin d'améliorer le libre-service a permis d'améliorer l'expérience client.
Get Case Study
Case Study
case study

SumUp Sees 50% Call Containment with Five9

For global payment processing provider SumUp, finding a partner offering voice and IVA solutions in diverse languages while automating workflows to increase self-service created a path toward improving customer experience.
Get Case Study
Case Study
Wyndham case study screenshot

Wyndham ahorra millones y alcanza una tasa de automatización del 62 %

Wyndham Hotels & Resorts, líder mundial en hostelería, se enfrentaba a retos cada vez mayores debido a su anticuado centro de contacto, lo que frustraba a los viajeros y limitaba su capacidad de expansión. Los sistemas desconectados, los cuellos de botella operativos y las complejas herramientas de los agentes dificultaban la prestación de un servicio fluido.

Get Case Study
Case Study
Wyndham case study screenshot

Wyndham ahorra millones y alcanza una tasa de automatización del 62 %

Wyndham Hotels & Resorts, líder mundial en hostelería, se enfrentaba a retos cada vez mayores debido a su anticuado centro de contacto, lo que frustraba a los viajeros y limitaba su capacidad de expansión. Los sistemas desconectados, los cuellos de botella operativos y las complejas herramientas de los agentes dificultaban la prestación de un servicio fluido.

Get Case Study
Case Study
Document featuring text about Doctor Care Anywhere's satisfaction improvement, with logos.

Doctor Care Anywhere obtiene un aumento de 44 puntos en la satisfacción de los empleados

Doctor Care Anywhere (DCA) es una empresa de telemedicina con sede en el Reino Unido que ofrece servicios de atención médica remota las 24 horas del día, los 7 días de la semana, lo que permite a los pacientes consultar con médicos a través de vídeo, teléfono y mensajes. En colaboración con aseguradoras privadas, DCA ofrece un cómodo acceso a asesoramiento médico, diagnóstico y tratamiento. A medida que ha aumentado la demanda de atención médica digital, DCA ha ampliado su alcance, haciendo que la atención sea más accesible para un público más amplio.

Get Case Study
Case Study
Document featuring text about Doctor Care Anywhere's satisfaction improvement, with logos.

Doctor Care Anywhere obtiene un aumento de 44 puntos en la satisfacción de los empleados

Doctor Care Anywhere (DCA) es una empresa de telemedicina con sede en el Reino Unido que ofrece servicios de atención médica remota las 24 horas del día, los 7 días de la semana, lo que permite a los pacientes consultar con médicos a través de vídeo, teléfono y mensajes. En colaboración con aseguradoras privadas, DCA ofrece un cómodo acceso a asesoramiento médico, diagnóstico y tratamiento. A medida que ha aumentado la demanda de atención médica digital, DCA ha ampliado su alcance, haciendo que la atención sea más accesible para un público más amplio.

Get Case Study
Case Study
Five9 Case Study Alaska Airlines

A Alaska Airlines migra para a nuvem e melhora a experiência do cliente

A companhia aérea precisava mudar de um contact center local para facilitar as capacidades de IA, consolidar sua capacidade omnicanal e apoiar sua estratégia de trabalho remoto. A Five9 proporcionou tudo isso e muito mais.
Get Case Study
Case Study
Five9 Case Study Alaska Airlines

A Alaska Airlines migra para a nuvem e melhora a experiência do cliente

A companhia aérea precisava mudar de um contact center local para facilitar as capacidades de IA, consolidar sua capacidade omnicanal e apoiar sua estratégia de trabalho remoto. A Five9 proporcionou tudo isso e muito mais.
Get Case Study
Case Study
yopa-case-study-uk

Yopa Sees 4x Increase in Contact Centre Productivity

Yopa, a fast-growing real estate company, overcame scaling challenges with Five9, boosting productivity and reaching more prospects efficiently while enhancing call-centre performance and customer experience.
Get Case Study
Case Study
Yopa case study

Yopa Sees 4x Increase in Contact Center Productivity

Yopa, a fast-growing real estate company, overcame scaling challenges with Five9, boosting productivity and reaching more prospects efficiently while enhancing call-center performance and customer experience.
Get Case Study
Case Study
Wyndham case study screenshot

Wyndham Saves Millions, Achieves 62% Automation Rate

Wyndham Hotels & Resorts, a global leader in hospitality, faced mounting challenges with its outdated contact centre—frustrating travellers and limiting its ability to scale. Disconnected systems, operational bottlenecks, and complex agent tools made seamless service difficult. 

Partnering with Five9, Wyndham modernised its contact centre with AI and automation, enabling faster resolutions and more personalised guest interactions. Today, travellers enjoy effortless support, while Wyndham operates with greater efficiency, setting the stage for future innovation.

Get Case Study
Case Study
PUMA case study DE

Customer Service bei PUMA mit Five9 auf der Überholspur

Durch die Vereinigung auf der Five9 Intelligent CX Platform, legt das Kundenservice-Team von PUMA Verzögerungen ab, beschleunigt Problemlösungen und hält Kunden in Bewegung – schneller, intelligenter und immer auf Kurs mit ihrer Mission: FOREVER. FASTER.

Get Case Study
Case Study
Screenshot of the Doctor Care Case Study

Doctor Care Anywhere Gains 44-Point Employee Satisfaction Lift

Doctor Care Anywhere (DCA) is a UK-based telemedicine company that provides 24/7 remote healthcare services, allowing patients to consult with doctors via video, phone, and messaging. Partnering with private insurers, DCA offers convenient access to medical advice, diagnosis, and treatment. As demand for digital-first healthcare has surged, DCA has expanded its reach, making care more accessible to a broader audience.

Get Case Study
Case Study
Screenshot of Puma Case Study

PUMA Puts CX in the Fast Lane

By uniting across The Five9 Intelligent CX Platform, PUMA’s Customer Service team ditches delays, accelerates resolutions, and keeps customers moving—faster, smarter, and always on track with their FOREVER. FASTER. mission. 

Get Case Study
Case Study
Wyndham case study screenshot

Wyndham Saves Millions, Achieves 62% Automation Rate

Wyndham Hotels & Resorts, a global leader in hospitality, faced mounting challenges with its outdated contact center—frustrating travelers and limiting its ability to scale. Disconnected systems, operational bottlenecks, and complex agent tools made seamless service difficult. 

Partnering with Five9, Wyndham modernized its contact center with AI and automation, enabling faster resolutions and more personalized guest interactions. Today, travelers enjoy effortless support, while Wyndham operates with greater efficiency, setting the stage for future innovation.

Get Case Study
Case Study
Document featuring text about Doctor Care Anywhere's satisfaction improvement, with logos.

Doctor Care Anywhere Gains 44-Point Employee Satisfaction Lift

Doctor Care Anywhere (DCA) is a UK-based telemedicine company that provides 24/7 remote healthcare services, allowing patients to consult with doctors via video, phone, and messaging. Partnering with private insurers, DCA offers convenient access to medical advice, diagnosis, and treatment. As demand for digital-first healthcare has surged, DCA has expanded its reach, making care more accessible to a broader audience.

Get Case Study
Case Study
Screenshot of Puma Case Study

PUMA Puts CX in the Fast Lane

By uniting across The Five9 Intelligent CX Platform, PUMA’s Customer Service team ditches delays, accelerates resolutions, and keeps customers moving—faster, smarter, and always on track with their FOREVER. FASTER. mission. 

Get Case Study
Case Study
Central Bank ES

Central Bank gana en eficiencia con una asistencia más inteligente y optimizada

Central Bank aprovechó el Agente Virtual Inteligente de Five9 para promover el autoservicio, reduciendo drásticamente el volumen de llamadas gestionadas por los agentes de su centro de contacto.
Get Case Study
Case Study
Exact Sciences

Exact Sciences logra una tasa de contención del 45

Exact Sciences, una empresa global de diagnóstico molecular centrada en la detección de cánceres en fase inicial se enfrentaba a los retos de un IVR inflexible, incapacidad para escalar y volúmenes de llamadas abrumadores con su sistema de contact center local.
Get Case Study
Case Study
case study

Alaska Airlines migra a la nube y mejora su experiencia del cliente

La aerolínea necesitaba pasar de un centro de contacto en las instalaciones para facilitar las capacidades de IA, fortalecer su capacidad omnicanal y apoyar su estrategia de trabajo remoto. Five9 ofreció todo eso y más.
Get Case Study
Case Study
Ein Bildschirmfoto der Fallstudie

The Ivy Collection steigert die Konversionsrate um 20%

Die Ivy Collection ist eine luxuriöse Hotelgruppe mit einem reichen Erbe, das mehr als ein Jahrhundert zurück geht und bietet an jedem Ortaußergewöhnliche Gastfreundschaft.
Get Case Study
Case Study
SumUp Case Study

SumUp consigue un 50% de contención de llamadas con Five9

Para el proveedor global de procesamiento de pagos SumUp, encontrar un socio que ofreciera soluciones de voz e IVA en varios idiomas -a la vez que automatizaba los flujos de trabajo para aumentar el autoservicio- creó un camino hacia la mejora de la experiencia del cliente. SumUp se dio cuenta de que.
Get Case Study
Case Study
case study

The Ivy Collection Boosts Conversion Rates by 20%

The Ivy Collection, a luxury hospitality group with over a century of legacy, is founded on delivering exceptional service. With Five9 AI, they provide guests instant support, reduce reservation no-shows, and equip agents with tools to deliver the Ivy’s signature high-touch experience.
Get Case Study
Case Study
case study

SumUp Sees 50% Call Containment with Five9

For global payment processing provider SumUp, finding a partner offering voice and IVA solutions in diverse languages while automating workflows to increase self-service created a path toward improving customer experience.
Get Case Study
Case Study
case study

The Ivy Collection Boosts Conversion Rates by 20%

The Ivy Collection, a luxury hospitality group with over a century of legacy, is founded on delivering exceptional service. With Five9 AI, they provide guests instant support, reduce reservation no-shows, and equip agents with tools to deliver the Ivy’s signature high-touch experience.
Get Case Study
Case Study
case study

Central Bank Cuts Call Volume in Half

Central Bank achieved an 80% success rate with NLP by implementing Five9 Intelligent Virtual Agent to promote self-service.
Get Case Study
Case Study
case study

Exact Sciences Achieves 45% Containment Rate

A global molecular diagnostics company focused on the detection of early-stage cancers, Exact Sciences needed a cloud contact centre solution — fast. See how Five9 came to the rescue.
Get Case Study
Case Study
case study

Alaska Airlines Moves to the Cloud and Improves CX

The airline needed to move from an on-premises contact centre to facilitate AI abilities, solidify its omnichannel capacity, and support its remote work strategy. Five9 delivered all of that and more.
Get Case Study
Case Study
five9 case study nutrisystem uk

Nutrisystem Moves to the Cloud and Cuts Technology Costs

Weight loss leader Nutrisystem moved its customer contact center from an on-premises setup to the cloud and almost immediately reduced its technology spending by 15%–20%.
Get Case Study
Case Study
case-study-central-bank-de

Central Bank erhöht Effizienz mit intelligentem Support

Die Central Bank nutzte Five9 Intelligent Virtual Agent, um die Self-Service zu fördern und das von den Contact Center Agenten bearbeitete Anrufvolumen zu reduzieren.
Get Case Study
Case Study
Central Bank ES

Central Bank gana en eficiencia con una asistencia más inteligente y optimizada

Central Bank aprovechó el Agente Virtual Inteligente de Five9 para promover el autoservicio, reduciendo drásticamente el volumen de llamadas gestionadas por los agentes de su centro de contacto.
Get Case Study
Case Study
case study exact sciences DE

Exact Sciences erreicht 45% Containment Rate

Exact Sciences, ein weltweit tätiges Molekulardiagnostik-Unternehmen, das sich auf die Erkennung von Krebserkrankungen im Frühstadium spezialisiert hat, sah sich mit den Herausforderungen eines unflexiblen IVR-Systems, der mangelnden Skalierbarkeit und eines überwältigenden Anrufvolumens konfrontiert, die mit der vor-Ort installierten Contact-Center-Lösung verbunden waren. Five9 kam zur Hilfe.
Get Case Study
Case Study
case study exact sciences

Exact Sciences logra una tasa de contención del 45

Exact Sciences, una empresa global de diagnóstico molecular centrada en la detección de cánceres en fase inicial se enfrentaba a los retos de un IVR inflexible, incapacidad para escalar y volúmenes de llamadas abrumadores con su sistema de contact center local.
Get Case Study
Case Study
case study

Alaska Airlines se pasa a lanube y mejora su CX

La aerolínea necesitaba pasar de un contact center local a facilitar las capacidades de IA, consolidar su capacidad omnicanal y respaldar su estrategia de trabajo remoto. Five9 proporcionó todo eso y más.
Get Case Study
Case Study
case study

Alaska Airlines setzt auf die Cloud und verbessert die CX

Die Fluggesellschaft musste von einem lokalen Contact Center wegkommen, um KI-Fähigkeiten zu ermöglichen, ihre Omnichannel-Kapazitäten zu stärken und ihre Strategie für Remote-Arbeit zu unterstützen. Five9 unterstützt all das und mehr.
Get Case Study
Case Study
case study

Mason Companies Inc Hits 95% CSAT

Mason Companies Inc, a 120-year-old retailer, transformed its contact center operations by adopting the Five9 Intelligent CX Platform. With AI-powered automation, omnichannel capabilities, and advanced quality management, Mason improved agent productivity and customer satisfaction while reducing operational inefficiencies.
Get Case Study
Case Study
View Demo Icon

View Demo
Get a Quote Icon

Get a Quote
Chat Icon

Chat