HOW THE FIVE9® INTELLIGENT CLOUD CONTACT CENTRE WORKS

Five9 Contact Centre as a Service – the Best Cloud Contact Centre for Your Business

Five9 is a multi-tenant cloud contact centre service or contact centre as a service (CCaaS). Five9 can help you manage all your omnichannel customer interactions including voice, SMS, chat, email, social, video, and more. The entire product offering is delivered over the web including the voice connection between the customer and the agent, as well as all the interfaces for controlling your call centre for admins, supervisors, and agents.

All agents need to do to get started is connect to the internet, log in, and plug in a headset. Agents can work from anywhere in the world, in a corporate office or from home.

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Transform Your Contact Centre With Five9

Five9 has everything you are used to with your on premises contact centre and more.

Instead of having to design, build, manage, monitor, integrate, maintain, and upgrade your contact centre systems yourself, Five9 does it all for you.

At Five9, we focus 100% on cloud contact centre software; it's all we do. We know that we have to win your business each and every month, and we’re committed to making you successful.

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Powerful Capabilities to Transform Your Customers’ Experience

CCaaS for Today and Tomorrow
Five9 is the trusted partner of thousands of global customers with the most comprehensive, scalable solution that fits in any environment today and can scale to support the demands of tomorrow – backed by Five9 Professional Services who consistently maintain the highest NPS scores and customer satisfaction ratings of any CCaaS provider in the industry.
Easy to Get Started
All you need to get started is a computer, an internet connection, and a headset. Just log in to Five9 on the web and start communicating with your customers from anywhere in the world.
Radically Improve Operations
Transform the contact centre with powerful workforce management and performance tools, reports, and analytics whether teams work remotely, onsite, or in a hybrid model.
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Cloud-based solutions are forecast to double from 36.3% to 71.9% in the coming year; on premises solutions are set to fall in tandem.

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I’ve leveraged Five9 as the backbone of a call centre across two companies and have had an excellent experience working with both the software itself and Five9’s implementation and support staff.

Alissa Stanley

Executive Operations Analyst, HomeWorks Energy

Flexible

  • Skills-based routing
  • Inbound, outbound, and blended calling
  • Speech-enabled IVR and intelligent virtual assistants
  • CTI screen pop
  • Caller identification

Operate with Efficiency

  • Web callback
  • Call recording
  • Screen recording
  • Analytics, real-time and historical dashboards, and reporting
  • Agent scripting
  • Post-Call surveys
  • Toll-free and local numbers

Pre-built CRM Integrations

  • Salesforce
  • ServiceNow
  • Microsoft
  • Oracle
  • Zendesk

Outbound

  • Predictive/progressive/power/ preview/manual dialling
  • Campaign and list management
  • Local number options
  • Do Not Call compliance
  • Web callback

Workforce Optimisation

  • Quality Assurance
  • Workforce Management
  • Interaction Analytics
  • Performance Management
  • Gamification

Artificial Intelligence

  • Agent Assistance
  • Virtual Assistants

We’ll help you find the right strategy and products for your evolving business

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Resources to Help You Get Started

Data Sheet

Five9 Inbound Voice

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Data Sheet

Five9 Engagement Workflow

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Data Sheet

Omnichannel Powered by Five9

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Use real-time data collected from your customers to provide actionable insights for your agents and business.

Explore all our solutions
Customer Experience

Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience
Agent Empowerment

Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment
Business Agility

Business
Agility

Manage your agents with empathy while delivering impact to the business.

Business Agility