Five9 TCPA: Comply With TCPA Regulations With Manual Touch Mode

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What Is the Telephone Consumer Protection Act (TCPA)?

The FTC and FCC have instituted specific telemarketing and consumer privacy regulations, including the Telephone Consumer Protection Act (TCPA). These regulations place specific restrictions on automated dialing to mobile phone numbers. In response to the 10 July 2015 FCC ruling, Five9 worked with its outside legal counsel and a third-party TCPA compliance vendor to develop Five9 Manual Touch Mode to help customers comply with the latest TCPA regulations.

 

Specifically designed for TCPA, Five9 TCPA Manual Touch Mode is hosted on a completely separate server, removing any “capacity” to auto dial from this system. As an additional safeguard, when using manual touch mode, agents are required to manually initiate the call. This solution gives companies the tools they need to stay compliant and dial with confidence and still manage successful outbound calling campaigns.

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DNC Compliance

Five9 integrates with third-party scrubbing services to verify your dialling lists against “Do Not Call” lists.

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Up-To-Date Technology

Five9 works with outside legal counsel and third- party TCPA compliance vendors to ensure consistent compliance with the latest regulations. You’ll have experts on your side.

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Balanced Approach

Experts have evaluated Five9 TCPA Manual Touch Mode as providing “the industry with a balance of functionality, reporting, and Automated Telephone Dialling System (ATDS) risk mitigation.”

The Five9 solution has allowed us to be compliant and adhere to FCC dialling-to-mobile phone rules.
Matt Zemon
President & CEO, American Support
Datasheet Five9 TCPA Manual Touch Mode

Datasheet: Five9 TCPA Manual Touch Mode

Learn how you can leverage Five9’s TCPA Manual Touch Mode to comply with dialling regulations and dial with confidence.

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Datasheet Five9 TCPA Manual Touch Mode

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Outbound Contact Centre Features

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Automated Dialler Technologies: Predictive Dialler, Power Dialler, Progressive Dialler, Preview Dialler

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Campaign & List Management

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CTI Screen Pop

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CRM Integrations: Salesforce, ServiceNow, Microsoft, Oracle, NetSuite, Zendesk

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Web Callback

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Agent Scripting

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Real-Time DNC List Management

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FTP Data Import

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Outbound Call Priority

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Disposition Timers & Redials

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Answering Machine Detection

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Automatic Voicemail Laydown

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Timezone Rules Dialling

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Vertical Dialling Mode

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List Penetration Dialling Mode

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Local Caller ID

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Quality Monitoring

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Voice Recording

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Standard & Custom Reports

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Remote Agents

Call 1-800-553-8159 for More Information