What Is the Telephone Consumer Protection Act (TCPA)?
The FTC and FCC have instituted specific telemarketing and consumer privacy regulations, including the Telephone Consumer Protection Act (TCPA). These regulations place specific restrictions on automated dialing to mobile phone numbers. In response to the 10 July 2015 FCC ruling, Five9 worked with its outside legal counsel and a third-party TCPA compliance vendor to develop Five9 Manual Touch Mode to help customers comply with the latest TCPA regulations.
Specifically designed for TCPA, Five9 TCPA Manual Touch Mode is hosted on a completely separate server, removing any “capacity” to auto dial from this system. As an additional safeguard, when using manual touch mode, agents are required to manually initiate the call. This solution gives companies the tools they need to stay compliant and dial with confidence and still manage successful outbound calling campaigns.
Five9 integrates with third-party scrubbing services to verify your dialling lists against “Do Not Call” lists.
Five9 works with outside legal counsel and third- party TCPA compliance vendors to ensure consistent compliance with the latest regulations. You’ll have experts on your side.
Experts have evaluated Five9 TCPA Manual Touch Mode as providing “the industry with a balance of functionality, reporting, and Automated Telephone Dialling System (ATDS) risk mitigation.”
The Five9 solution has allowed us to be compliant and adhere to FCC dialling-to-mobile phone rules.
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Outbound Contact Centre Features
- Automated Dialler Technologies: Predictive Dialler, Power Dialler, Progressive Dialler, Preview Dialler
- Campaign & List Management
- CTI Screen Pop
- CRM Integrations: Salesforce, ServiceNow, Microsoft, Oracle, NetSuite, Zendesk
- Web Callback
- Agent Scripting
- Real-Time DNC List Management
- FTP Data Import
- Outbound Call Priority
- Disposition Timers & Redials
- Answering Machine Detection
- Automatic Voicemail Laydown
- Timezone Rules Dialling
- Vertical Dialling Mode
- List Penetration Dialling Mode
- Local Caller ID
- Quality Monitoring
- Voice Recording
- Standard & Custom Reports
- Remote Agents
Now more than ever, the contact centre is the front door for many businesses.
At Five9, we are on a mission to help transform your contact centre to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.
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Adapt the cloud contact centre to the needs of your business - not the other way around.
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