Skip to main content

Five9 TCPA: Comply With TCPA Regulations With Manual Touch Mode

View Demo     or Call 1-800-553-8159

Image
A graphic representation of a CRM dashboard

What Is the Telephone Consumer Protection Act (TCPA)?

The FTC and FCC have instituted specific telemarketing and consumer privacy regulations, including the Telephone Consumer Protection Act (TCPA). These regulations place specific restrictions on automated dialing to mobile phone numbers. In response to the 10 July 2015 FCC ruling, Five9 worked with its outside legal counsel and a third-party TCPA compliance vendor to develop Five9 Manual Touch Mode to help customers comply with the latest TCPA regulations.

 

Specifically designed for TCPA, Five9 TCPA Manual Touch Mode is hosted on a completely separate server, removing any “capacity” to auto dial from this system. As an additional safeguard, when using manual touch mode, agents are required to manually initiate the call. This solution gives companies the tools they need to stay compliant and dial with confidence and still manage successful outbound calling campaigns.

Headset Icon

DNC Compliance

Five9 integrates with third-party scrubbing services to verify your dialling lists against “Do Not Call” lists.

Agent Group Icon

Up-To-Date Technology

Five9 works with outside legal counsel and third- party TCPA compliance vendors to ensure consistent compliance with the latest regulations. You’ll have experts on your side.

 

Balance Icon

Balanced Approach

Experts have evaluated Five9 TCPA Manual Touch Mode as providing “the industry with a balance of functionality, reporting, and Automated Telephone Dialling System (ATDS) risk mitigation.”

The Five9 solution has allowed us to be compliant and adhere to FCC dialling-to-mobile phone rules.

Matt Zemon

President & CEO, American Support

Datasheet: Five9 TCPA Manual Touch Mode

Learn how you can leverage Five9’s TCPA Manual Touch Mode to comply with dialling regulations and dial with confidence.

Get Datasheet

Image
Graphic of Five9 TCPA Manual Touch Mode datasheet

Get More Info & Pricing

Outbound Contact Centre Features

  • Automated Dialler Technologies: Predictive Dialler, Power Dialler, Progressive Dialler, Preview Dialler
  • Campaign & List Management
  • CTI Screen Pop
  • CRM Integrations: Salesforce, ServiceNow, Microsoft, Oracle, NetSuite, Zendesk
  • Web Callback
  • Agent Scripting
  • Real-Time DNC List Management
  • FTP Data Import
  • Outbound Call Priority
  • Disposition Timers & Redials
  • Answering Machine Detection
  • Automatic Voicemail Laydown
  • Timezone Rules Dialling
  • Vertical Dialling Mode
  • List Penetration Dialling Mode
  • Local Caller ID
  • Quality Monitoring
  • Voice Recording
  • Standard & Custom Reports
  • Remote Agents

Why Five9?

Now more than ever, the contact centre is the front door for many businesses.
At Five9, we are on a mission to help transform your contact centre to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.

Image
Customer First

Customer First

Achieve success with our business results approach to sales, implementation, and service.

Image
Completely Customizable

Completely Customizable

Adapt the cloud contact centre to the needs of your business - not the other way around.

Image
Reliable & Secure

Reliable & Secure

Count on guaranteed uptime, crystal clear voice, and the most stringent levels of security.

Image
Empower Your Agents

Empower Your Agents

Make it easy for your agents to deliver the superior experience your customers want.

Call 1-800-553-8159 for More Information