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Five9 Blog

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact center blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

listen to your customer

How AI Could Get It Wrong for CX

Artificial intelligence (AI) is the future of customer experience (CX). Having machines that predict what customers do can only help CX, right?
Colin Shaw
Colin Shaw
Colin Shaw is the founder and CEO of Beyond Philosophy, one of the world’s first organizations devoted to customer experience. Colin is an international author of six best-selling books and an engaging keynote speaker & also recognized as one of the original top 150 Business Influencers by LinkedIn. Beyond Philosophy provides consulting, specialized research & training from their headquarters in Tampa, Florida, USA.
 
Follow Colin Shaw on Twitter @ColinShaw_CX.
little red hearts hanging on a wooden board. Text reads: love your agents

3 Ways to Show Your Agents Some Love on Valentine's Day

Contact center agents need to be shown some love, and Valentine's Day seems like a perfect day to start giving them the right tools they need to deliver great customer experiences.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Q&A with Sheila Mcgee Smith

Q & A with Contact Center Industry Expert Sheila McGee-Smith [Part 2]

In case you missed it, last week Sheila McGee-Smith presented at the Five9 2017 Sales Kickoff and then I sat down with her to discuss more contact center trends.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Q&A with Sheila McGee-Smith

Q & A with Contact Center Industry Expert Sheila McGee-Smith [Part 1]

This week Sheila McGee-Smith spoke at the Five9 2017 Sales Kickoff sharing her insights about the contact center industry and the 2017 forecast.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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[VIDEO] Powerful Partnerships

Our partners say that partnering with Five9 helps them to create a more engaged solution for end consumers.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Person in a call center, text says: "Do's and Don'ts of Adding More Channels"

The Do's and Don'ts of Adding New Channels to Your Contact Center

It is time to modernize your contact center and you have a lot of options to consider to add to your current phone support. My customers are using email, chat, and social to name a few, so how should I support that?
A young boy holding a mobile phone to one ear, and a landline phone to the other

A Look Back on Contact Center Technology

Technology has boomed with iPods, social media, Bluetooth, cell phones, and much more. All of these technology trends have paved the way for the changes made over the years in the contact center industry.
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