Five9 Workflow Automation
Contact centres work with a wide range of systems that support different functionality and store unique information. Getting a detailed understanding of the current operational state of your contact centre often requires combining data from Five9 with other systems like CRM, Service Management, Order Entry, Billing, and others. Five9 Whendu lets you connect your Five9 Intelligent Cloud Contact Centre with other business systems to drive exceptional customer experiences by aggregating information, providing comprehensive views of data and performance, and automating sophisticated, cross-platform workflows and reactions based on the data and events being aggregated.
Read this data sheet to learn how you can:
- Easily connect to other systems and create intelligent, automated workflows
- Increase productivity by eliminating manual monitoring or processes
- Improve decision-making with a single view of operational performance in real time across multiple systems