How to Create Impeccable Experiences with Virtual Agents
Employee and customer experiences go hand in hand. According to Forrester Research, companies that combine AI with human agents have reported a 61% improvement in customer satisfaction and a 69% improvement in agent satisfaction.
So how can CX leaders implement AI to improve CX and EX simultaneously?
Join our subject matter experts in our live event to experience first-hand how combining intelligent virtual agents with humans create impeccable experiences for customers and employees.
During this virtual event, you will discover:
- How IVA can help agents elevate customer interactions with analytics and provide personalised feedback.
- How to reduce agent workload and stress by automating simple interactions and streamlining workflows.
- How to thoughtfully apply AI along the customer journey with third party integrations, such as WhatsApp and Salesforce.