How to Create Impeccable Experiences with Virtual Agents

Employee and customer experiences go hand in hand. According to Forrester Research, companies that combine AI with human agents have reported a 61% improvement in customer satisfaction and a 69% improvement in agent satisfaction.

So how can CX leaders implement AI to improve CX and EX simultaneously?

Join our subject matter experts in our live event to experience first-hand how combining intelligent virtual agents with humans create impeccable experiences for customers and employees.

During this virtual event, you will discover:

• How IVA can help agents elevate customer interactions with analytics and provide personalised feedback.
• How to reduce agent workload and stress by automating simple interactions and streamlining workflows.
• How to thoughtfully apply AI along the customer journey with third party integrations, such as WhatsApp and Salesforce.