Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact centre blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

When it Comes to Artificial Intelligence, Practical is Powerful

AI & Automation

Practical AI’ means - no hype. No buzz words. No jargon. No false promises. Just tangible, accurate business results for companies of any size or scale.

Peter Milligan Senior Product Marketing Manager

Five9 Completes Acquisition of Inference Solutions, the Market Leading Intelligent Virtual Agent Platform

We are excited to announce that Five9 has completed the acquisition of Inference Solutions, the market leading provider of intelligent virtual agents (IVAs) as of November 18, 2020.

James Doran Executive Vice President of Strategy & Operations

James Doran is the Executive Vice President of Strategy & Operations at Five9, responsible for advancing the company’s growth strategy and operational maturity to enable the organization to deliver on its promise. James is a widely respected veteran leader, having led multiple business transformations throughout his 20+ years in the industry.

Pink background with white text saying “The contact centre is absolutely the most complicated and sophisticated part of the enterprise communication story”. A circle containing Dave Michels, Principal Analyst and Founder of TalkingPointz. A blue speech bubble saying “That’s Genius! A podcast” is in the top right-hand corner.

[PODCAST] A Conversation with the Communications Protagonist w/ Dave Michels

In some ways, COVID has proved to be a giant social experiment and we're finding out that we can do better than we thought. What's going to happen next with contact centers?

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

How to leverage AI to treat every customer with care webinar

[WEBINAR] Leveraging AI to Improve Customer Care and Contact Center Efficiencies

AI & Automation

The benefits of AI in the contact center are endless. Not only does it reduce contact center costs and greatly improve efficiencies, but it can enable your agents to not to lose sight of what’s really important in the contact center: customer care.

Five9

Inference Takes Next Step Toward Democratizing Conversational AI

Five9 to acquire Inference Solutions - a letter from Inference Solutions CEO, Callan Schebella:

Callan Schebella CEO, Inference Solutions

Callan is the CEO at Inference Solutions and is based in the Austin office. He has worked his entire career in Voice Automation, Machine Learning and related technologies.

Pink background with text reading: Answering the Call to Amplify your Voice. Building Customer Trust Over the Phone. A blue speech bubble saying “That’s Genius! A podcast” is in the top right-hand corner and An image in a circle of Jeff Woodland Director of Vertical Marketing at Five9, is on the bottom right.

[PODCAST] Answering the Call to Amplify Your Voice w/ Jeff Woodland

Remember snatching the phone off the wall in the kitchen when you were a kid? What was so exciting about getting a call?

Five9

What to Expect at Five9 CX Summit ‘20

Webinars & Events

Bringing empathy to your contact center entails transforming your customer service through everything from the latest technology to finding creative ways to empower your agents. Five9 CX Summit has four different tracks to choose from that cover how to bring a human experience to different areas of your contact center. Here are the tracks offered at this year’s event:

Trisha Gouveia Senior Director, Integrated Marketing

A creative, passionate and highly accomplished leader credited with more than 25 years of industry experience combining leadership, event management and integrated marketing communications in the high technology sector.

Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

When it Comes to Artificial Intelligence, Practical is Powerful

Five9 Completes Acquisition of Inference Solutions, the Market Leading Intelligent Virtual Agent Platform

[PODCAST] A Conversation with the Communications Protagonist w/ Dave Michels

[WEBINAR] Leveraging AI to Improve Customer Care and Contact Center Efficiencies

Inference Takes Next Step Toward Democratizing Conversational AI

[PODCAST] Answering the Call to Amplify Your Voice w/ Jeff Woodland

What to Expect at Five9 CX Summit ‘20

Call 1-800-553-8159 to learn more about Five9