Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact centre blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

Five9 Women in Tech: Ariana Karzai

I am excited to introduce our new Five9 Women in Technology (WiT) Spotlight series! Every other week, I will introduce you to one of our amazing female Five9ers, who are making an impact in the tech industry.

Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.

A blue background and text that says “You can’t think about the customer journey today without thinking technology as well - Kerry Bodine” Episode 34. A pink speech bubble saying “That’s Genius! A podcast” is in the top right-hand corner.

[PODCAST] 3 Proven Ways to Master the Customer Journey w/ Kerry Bodine

Digital Engagement

There’s been a resurgence in the focus on CX in recent years. A lot of businesses contribute it to millennials. But, in reality, good CX transcends generations. Turns out, everybody wants a better customer journey.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

The Importance of Humanising the Customer Interaction

I know you’ve heard the phrase “get into your customer’s brain” way too many times. So many times, that it actually sounds to you more like a cliché than something you’d actually be able to do.

Andra Marin Marketing Programs Manager - EMEA

Continuing the Conversation in 2020

AI & Automation

During 2020 we will continue to explore the importance of the contact center in providing a more human experience and how technologies like AI will help empower this. This podcast series is dedicated to all practitioners that are committed to providing great customer service to their customers.

Five9

Create a Culture of Continuous Improvement with Gamification

Employee Engagement

Continuously increasing efficiency in the call center can be a challenge. Consistent efficiency improvement can be obtained with a magic trick – the magic of competition.

Brian Spraetz Senior Product Marketing Manager

Aragon Research Recognizes Five9 with “Innovation Award” in the Intelligent Contact Center Category for the Second Year in a Row

Another year, another round of Five9 milestones to celebrate! As 2019 comes to a close, we can’t help but look back at all the accomplishments we have achieved in the past year.

Scott Kolman Senior Vice President, Corporate and Product Marketing

Scott Kolman is the Senior Vice President, Corporate and Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications.

Blue background with white text - a quote from Zeus Kerravala reading “AI is a tool that can help up do our job better - just like the assembly line was a tool to help people make cars faster” and a pink button that says “Episode 29”. In the top right there is a speech bubble that says “That’s Genius!”.

[PODCAST] Emerging Trends in Customer Experience and the Contact Center w/ Zeus Kerravala

AI & Automation

One bad experience. That’s all it takes to lose the loyalty of the modern buyer. And, unfortunately, most of those bad experiences can be directly linked to a lousy customer service encounter.