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Five9 Solutions: One Platform, Infinite Solutions

Five9 Contact Center Solutions Are Designed for You

Five9 has the technology, industry, and contact center experience to help you succeed. Whether you choose Five9 inbound, outbound, or our blended solution, you are equipped with a system designed to support all types of business and industry applications.

Whatever your role in the organization — whether you are an agent, customer service executive, sales manager, contact center manager, or IT/technical manager — Five9 will help you achieve your goals.

In Gartner’s analysis of Contact Center as a Service (CCaaS) providers, Five9 has been positioned as a leader and rated highest in ability to execute. With our cutting-edge technology and years of contact center industry experience, Five9 has the tools and expertise to help you succeed.

All Types of Business Applications

The Five9 system is designed for power and flexibility so that you can leverage its features in any industry.

Support Your Role

Whatever your role in the organization, Five9 will help you achieve your goal.

Cloud-Based Solution

Moving your contact center to the cloud means faster service, informed agents, and a variety of ways to communicate.

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Sales and Marketing

Sales & Telemarketing

Triple your productivity, increase lead conversion rates, and exceed your inside sales quota with the best-in-class Five9 Virtual Contact Center.

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Customer Service

Customer Service

Transform your customer service to proactively deliver powerful customer connections with our unique blended inbound and outbound solution.

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Enterprise

Enterprise

Benefit from a flexible, end-to-end system for large enterprise contact centers and receive sophisticated, in-depth functionality that’s easy to use.

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Collections

Collections

Reach more debtors faster with Five9. Increase debt recovery rates, lower costs, and improve your agent productivity.

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Outsourcers

Outsourcers

Make huge productivity gains by providing your clients with the ability to scale quickly and deliver real-time visibiility into business outcomes.

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Small & Medium Business

Small & Medium Business

Enjoy all of the functionality of expensive on-premise contact center solutions with none of the hassle, hardware, and upfront costs.

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Introducing Agent Desktop Plus

Introducing Agent Desktop Plus

We reenvisioned the omnichannel agent desktop to bring you our newest release — Agent Desktop Plus.

Agent Desktop Plus brings all of the channels together into one easy-to-use desktop interface that allows agents to quickly switch between them. Our universal transaction model adjusts to the needs of the interaction, whether it’s phone, chat, email, or social media. Agent Desktop Plus is functionally robust, yet still feels familiar to the agent, making training a breeze.

Features include:

  • Unified omnichannel history
  • Visual cues to guide agent actions
  • Simple visual format
  • Improved workflow and productivity
  • Reduced training and onboarding costs

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The Top 10 Reasons Why Everyone Is Moving to the Cloud

Find out the top ten advantages of cloud contact centers over traditional, on-premise solutions and see how moving to the cloud can maximize your success.

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The Five9 Advantage

Fast

Our customers consistently tell us that the speed and ease of our deployments make us stand out from the competition. Your contact center can be up and running in days, not months, and you can easily scale as needed.

Affordable

Our subscription model allows you to pay only for the agents you need, when you need them, and on a monthly basis. You no longer have to overbuy to accommodate for predictive maximum capacity or seasonal peaks.

Reliable

Five9 successfully processes over 3 billion customer interactions a year for over 2,100 customers. To mitigate service disruption and maximize up-time, we offer redundant data centers geographically dispersed on opposite US coasts with failover capability.

Easy

Unlike complex on-premise contact centers, Five9 was created with the business user in mind. It’s easy enough to use that even non-techies can make changes, and intuitive enough that little-to-no training is required for your agents and supervisors.

Secure

The Five9 architecture is designed with firewalls, intrusion prevention, and a vulnerability management system to protect your data. The Five9 Cloud Security Office safeguards our infrastructure, applications, and operations against breaches and unforeseen events.

Based on our extensive analysis, we found Five9 to be the best value.

Chittaranjan Desai

Siemens add

Why Five9?

Now more than ever, the contact center is the front door for many businesses.
At Five9, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.

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Customer First

Customer First

Achieve success with our business results approach to sales, implementation, and service.

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Completely Customizable

Completely Customizable

Adapt the cloud contact center to the needs of your business - not the other way around.

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Reliable & Secure

Reliable & Secure

Count on guaranteed uptime, crystal clear voice, and the most stringent levels of security.

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Empower Your Agents

Empower Your Agents

Make it easy for your agents to deliver the superior experience your customers want.

Call 1-800-553-8159 for More Information