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Reporting and Analytics

Change the way you visualise and act on contact centre metrics.

Five9 provides a comprehensive set of real-time and historical reporting tools based on best practices from hundreds of contact centres. Get a complete picture of your contact centre performance and gain actionable insights that let you consistently achieve operational and strategic goals.

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Data-Driven Decisions to Optimise Contact Centre Performance

Get information you need to measure metrics daily, monthly, quarterly, or annually – and to make adjustments when necessary. Track trends to gain actionable insights and credible data to help support strategic changes that require executive buy-in. Five9 reporting helps you manage multiple physical contact centres, agents who work from home, or a combination of agents around the globe as a single virtual contact centre.

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Make Good Decisions with Good Data

  • Standard Reports

    Gain rapid insights with over 120 easy to use out-of-the-box reports based on operational and business best practices.

  • Custom Reports

    Tailor reports to meet your unique needs by customising standard reports or building them from the ground up.

  • Real-Time Reports

    See what’s happening in real time whether your agents are nearby or across the world and react quickly to changing conditions.

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90% of business decision makers found digital transformation to be an important to very important factor in their business.
 

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Historical Reporting

  • Over 120 standard historical reports
  • Agent and department level views
  • IVR and queue views
  • Agent state and ACD views
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Real-Time Reporting

  • Custom reports
  • Real-time reports
  • Visualisations and flexible layout options
  • Dashboards and wallboards
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Supervisor Application

  • Omnichannel metrics
  • Scheduled reports
  • Sharing options (HTML, PDF, RTF, CSV)
  • Update lists automatically

The reporting tools within Five9 ignited our thinking to make changes to create a truly differentiated customer experience.

Jeff Huffnagle

Director of Telecommunications, Medical Alert

Resources To Help You Get Started

Customer Case

Study Penn Foster Success Story

Penn Foster selected Five9 for its tight integration with Oracle and their strong reputation in the industry as a company that understands the needs of the contact centre.

Customer Case Study

Medical Alert Success Story

Five9 allowed Medical Alert to implement smarter sales campaigns, forecasting tools, and the ability to integrate with other applications.

Solution Brief

Five9 Reporting

Five9 Reporting delivers both real-time and historical insights based on contact centre best practices to give you a complete picture of your contact centre performance.

We’ll help you find the right strategy and products for your evolving business.

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Product EQ Closer

Use real-time data collected from your customers to provide actionable insights for your agents and business.

Explore all our solutions

Customer Experience

Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience

Agent Empowerment

Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment

Business Agility

Business
Agility

Manage your agents with empathy while delivering impact to the business.

Business Agility