Expert Panel: Perspectives on Responsible AI for the Contact Centre

Generative AI holds immense potential to transform industries and improve human lives, but it also brings forth complex ethical considerations and challenges. This webinar will explore the concept of "responsible AI" and its implications for the development and deployment of AI systems.  
By examining real-world examples of biases in AI, we will analyse why they occur and discuss their consequences for organisations and consumers. Our panel of experts will discuss the importance of considering ethics when developing and deploying AI systems, shedding light on key considerations organisations should prioritise.  
Join us for a lively discussion where we will cover topics including:

• What "responsible AI" means for the contact centre and society
• Examples of biases in AI and how to address them
• How organisations can develop and deploy ethical AI systems