Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact centre blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

Improving Local Government Contact Center Experiences

AI & Automation

The Five9 IVA provides a personalized experience for all citizens throughout different channels, simplifying municipal services.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

How Enterprises use Gamification and Performance Management to Drive Success

Employee Engagement

Learn how large enterprises use Five9 Gamification and Five9 Performance Management to drive success.

Five9

Join Five9 at Customer Contact Week 2022 

Webinars & Events

Customer Contact Week is an amazing opportunity for companies to grow and improve their customer service. Here is a quick rundown of everything to expect from Five9 at CCW.

Kevork Hill Five9 Content Strategy Intern

Enhance Self-Service Support with Real-time Audio and Data

Five9 enhances VoiceStream to enable contact centers to use any third-party application to take advantage of real-time audio and data from customer-agent interactions.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

Five9 IVA Wins 3 Globee Awards for Innovation

The Globee® Awards, organizers of one of the world’s premier business awards programs and business ranking lists, have named Five9 Intelligent Virtual Agent (IVA) a winner in three of its 2022 awards programs.