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Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact centre blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

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Five9 Joins AT&T in the CX Revolution

We are thrilled to share that one of Five9’s most strategic partners, AT&T, took home the title of Five9 Global Partner of the Year! Not only is this award a reflection of the amazing year that Five9 and AT&T had together, but it’s also a signal of what’s to come.
Genefa Murphy
Genefa Murphy Chief Marketing Officer
IVA hire

How to Interview a Five9 IVA for a Role in Your Digital Workforce

Five9 built an Intelligent Virtual Agent that knows a lot about itself. Richard Dumas explains how we created it – and how you can build an IVA that knows all about your business.
Richard Dumas
Richard Dumas VP of AI Product Strategy
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I’ve got 99 Problems but CTI ain’t one!

This #CX blog's a 'rap' and he's had a lot of fun, JZ's got 99 Problems but CTI ain’t one! Johnathan Zemlik, Head of Contact Centre Solutions at Wavenet, joins us with the first installment of his new mini-series.
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Five9 Knows Business Continuity: Disaster Proof your Contact Center

How can you, a business leader, disaster proof your contact center operations?
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

woman on phone

3 Ways Five9 Interaction Analytics Provides Insights Across your Voice and Digital Channels

According to the Five9 Customer Service Index 2021, “regardless of age, just over half (51%) of respondents prefer to interact with a company over the phone when contacting a business for general customer service issues.”
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Sind Sie bereit für Online-Shopping?

Immer mehr Verbraucher erledigen Ihre Einkäufe – soweit möglich – online und es ist offensichtlich, dass sie lieber digitale Kanäle für die Interaktion mit Unternehmen nutzen. Hierzu gehören beispielsweise Web-Chats über die Website eines Einzelhändlers oder auch Self-Service Anwendungen.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

CX Trends For 2022

4 CX Trends to Watch out for in 2022

It's critical for your business to understand the latest trends in the current customer experience landscape to kickstart the new year and exceed your contact center goals in 2022.
Thomas John Headshot
Thomas John VP Channels EMEA

Thomas John is Vice President of Channels for Five9 with a proven 23 year track record in Telephony and IT, especially focused on Enterprise Cloud Contact centre, Web & Mobile Unified Communications, Agent and Customer Experience as well as Journey Analytics to measure their effectiveness. Focused on the EMEA geography, Thomas has developed the Five9 partner ecosystem into a balanced, powerful and successful route to market.

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