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Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact centre blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

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Five9 at Call & Contact Centre Expo 2019

Five9 is heading to Call & Contact Centre Expo, one of Europe’s leading call and contact centre events that showcases the latest and most effective technologies and strategies to industry professionals who are looking to excel in the customer engagement world.
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A blue tinted picture of a crowd looking at a stage

Five9 Brings the Customer Love to Enterprise Connect 2019

This year Five9 is pulling out all the stops for Enterprise Connect! If you want to be a part of the excitement, join us at one of our many #EC19 events.
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A person smiling with a headset on. The text reads “Webinar: Improving the Customer Journey with Workforce Optimization”

[Webinar] Improving the Customer Journey with Workforce Optimization

On Tuesday, March 5th at 11 a.m. PT, I will be joined by Donna Fluss, President at DMG Consulting. We’ll be taking a deep dive into the latest and greatest WFO modules and trends that you can implement to help improve your WFO strategy.
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Why an Integrated Contact Center is Critical for Customer Experience

Talking about improving your customer experience is meaningless if you don’t have appropriately integrated systems and applications to deliver the experience. Your agents need contact center, CRM, WFO, and UC/collaboration integrated in order to deliver world-class customer service.
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Red background, with a silhouette of a person with a headset on. Text reads: “Calm Down” What if RDR2 Arthur Morgan was a Call Center Representative?

What if RDR2 Arthur Morgan was a Call Center Representative?

What if Arthur Morgan was a call center agent and how could Five9 help improve his moral meter? Could Arthur ever recover and become an upstanding citizen like Jim Milton in the epilogue? Let’s take a sample call to show how and where Five9 could help improve Arthur’s moral meter.
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Valentine’s Day celebration

People Fall in Love with People

People love people. It’s really that simple. You might love your job, your videogame, or even your bed, but you don’t celebrate those types of things on February 14th.
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the channel

Wendell Black: 3 Time CRN Channel Chief Honoree

Please join me in three cheers for Five9 Vice President of Global Channels and International Business, Wendell Black! CRN has named Wendell to its prestigious list of 2019 Channel Chiefs, a list that includes the top IT channel leaders in the world. Wendell is no stranger to the Channel Chiefs list as 2019 marks his third year in a row being recognized!

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