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Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact centre blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

Pink background with white text saying “5 Contact Center Predictions That Will Impact 2021. Dec 8th at 11am|2pm ET”. A circle containing Rowan Trollop - Chief Executive Officer Five9 is on the bottom left. Another circle containing Sheila McGee-Smith, Principal Analyst, McGee-Smith Analytics is on the bottom right.

[WEBINAR] What to Expect In our Annual Fireside Chat Webinar with Rowan Trollope and Sheila McGee-Smith

On Dec. 8th at 11 AM PST, we will host our annual live fireside chat with Rowan Trollope and Sheila McGee-Smith. Our industry experts will look ahead to 2021 and reveal 5 major contact center predictions that will help your enterprise thrive in the new year.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Five9 CX Summit

Join us for the Virtual LATAM Five9 CX Summit 2020!

On behalf of Five9, I’m thrilled to invite you to join our Virtual LATAM Five9 Summit this December. As AVP of Business, US East, EMEA, LATAM, and Canada, I will be hosting this informative program on utilizing the cloud to best support your company.
Nick Delis' headshot
Nick Delis Area Vice President of Enterprise Sales

Nick Delis is the Area Vice President of Enterprise Sales at Five9

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When it Comes to Artificial Intelligence, Practical is Powerful

Practical AI’ means - no hype. No buzz words. No jargon. No false promises. Just tangible, accurate business results for companies of any size or scale.
Peter Milligan
Peter Milligan Senior Product Marketing Manager
A dark blue background and the Five9 logo, + the inference logo

Five9 Completes Acquisition of Inference Solutions, the Market Leading Intelligent Virtual Agent Platform

We are excited to announce that Five9 has completed the acquisition of Inference Solutions, the market leading provider of intelligent virtual agents (IVAs) as of November 18, 2020.
James Doran Executive Vice President of Strategy & Operations
James Doran Executive Vice President of Strategy & Operations

James Doran is the Executive Vice President of Strategy & Operations at Five9, responsible for advancing the company’s growth strategy and operational maturity to enable the organization to deliver on its promise. James is a widely respected veteran leader, having led multiple business transformations throughout his 20+ years in the industry.

Pink background with white text saying “The contact centre is absolutely the most complicated and sophisticated part of the enterprise communication story”. A circle containing Dave Michels, Principal Analyst and Founder of TalkingPointz. A blue speech bubble saying “That’s Genius! A podcast” is in the top right-hand corner.

[PODCAST] A Conversation with the Communications Protagonist w/ Dave Michels

In some ways, COVID has proved to be a giant social experiment and we're finding out that we can do better than we thought. What's going to happen next with contact centers?
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

How to leverage AI to treat every customer with care webinar

[WEBINAR] Leveraging AI to Improve Customer Care and Contact Center Efficiencies

The benefits of AI in the contact center are endless. Not only does it reduce contact center costs and greatly improve efficiencies, but it can enable your agents to not to lose sight of what’s really important in the contact center: customer care.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Inference Takes Next Step Toward Democratizing Conversational AI

Five9 to acquire Inference Solutions - a letter from Inference Solutions CEO, Callan Schebella:
Callan Schebella
Callan Schebella CEO, Inference Solutions

Callan is the CEO at Inference Solutions and is based in the Austin office. He has worked his entire career in Voice Automation, Machine Learning and related technologies.

Call 1-800-553-8159 to learn more about Five9

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