Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact centre blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

Two women talking in a call center - one with a headset on

5 Surprising Reasons Why you Need to Move your Contact Center to the Cloud (and 10 Unsurprising Reasons) Part 3

Now that we have covered the not so surprising benefits of cloud, it’s time to dig into the good stuff. Interestingly enough, all five reasons are based on a simple truth: true multi-tenancy brings true benefits to all tenants.

Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

The Future of Customer Engagement in Financial Services

Webinars & Events

With the Digital Revolution continuing in the financial sector, customer expectations are now higher than ever. With so many options available at their fingertips, maintaining flexibility and keeping a competitive advantage has become top priority for companies.

Chris Silver GM & Vice President of Strategic Enterprise Sales, Canada

Chris Silver is the Five9 Regional Vice President of Enterprise Accounts in the Northest and Canada Regions. Chris believes success in the sales world can truly be achieved when you pair innovative products with strong customer relationship, honest expertise and ongoing trust.

5 Surprising Reasons Why you Need to Move your Contact Center to the Cloud (and 10 Unsurprising Reasons) Part 2

In Part 1 of our Reasons to Move to the Cloud Series, we covered the first five of our ten unsurprising reasons you need to move your contact center to the cloud. Let’s be honest – we didn’t share anything groundbreaking. They were all pretty much table stakes in cloud tech. These next five benefits are unsurprising, but are particularly relevant to contact center:

Jonathan Rosenberg Chief Technology Officer

Five9 CFO, Barry Zwarenstein, Wins 2019 CFO of the Year Award

Please join us in congratulating Barry Zwarenstein for being named the 2019 Bay Area CFO of the Year for the small to medium public company category!

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Five9 named a Leader in the First Aragon Research Globe for Intelligent Contact Centers

Aragon Research released their first ever Globe for Intelligent Contact Centers! I am proud to share that Five9 was named a “Leader” and received the highest ranking position on the ‘Strategy’ axis.

Five9

A hand holding a device and a representation of the cloud

Why Haven’t You Moved Your Contact Center to the Cloud?

To get all the benefits outlined in the Aberdeen survey results and much more, you have to have an intelligent contact center. The first step to creating an intelligent contact center is quite obvious – you’ve got to move to the cloud.

Peter Milligan Senior Product Marketing Manager

A blue background and white text with a quote from Rowan Trollope. “Contact centre customers have a big appetite to use technology to drive efficiency” and a pink rectangle that says “Episode 01”. In the top right there is a speech bubble that says “That’s Genius!”.

[PODCAST] How the Contact Center is Poised to Change in the Next Five Years with Rowan Trollope

AI & Automation

Is your AI intuitive enough that customers actually look forward to engaging with your call center? If not, don’t worry. They will be--it’s only a matter of time.

Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.