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Five9 Blogs

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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Five9 Formally Receives Aragon Research Award in Digital Communications and Women in Technology

Five9 was in attendance to formally accept the Hot Vendor in Digital Communications honor.
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[Webinar] How Booker Transformed Their Customer Experience with Oracle and Five9

Learn how Booker reduced call volume by 34%, boosted NPS, all growing the business by 20%.
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Congratulations Five9 VP Corporate Marketing, Niki Hall, Wins Stevie Women in Business Award

In November, Niki Hall, VP Corporate Marketing Five9, won a Silver Stevie Women in Business Award.
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Customer Interactions Beyond the Phone

Since the contact center evolution, we are moving into the era of Customer Engagement Centers.
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Dreamforce 2017: The Holiday That Keeps On Giving

Here are some of my highlights from my time at Dreamforce this year.
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Employee Diary: My First Six Months at Five9

I knew that if Niki was at the helm of corporate marketing, Five9 would be an organization I would like to be a part of.
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My First Year at Five9: A Year-Long Thanksgiving Feast

I started reflecting on my first year at Five9 and what I’ve accomplished over the past twelve months.

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