Five9 Blogs

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Heading into Oracle Modern CX Show with Five9 and Total Wine & More on the Main Stage

Events

For those of you who haven’t spent time there, Chicago brings back great memories and Five9 has managed to include all of them into our plans next week.

Walt Rossi VP Business Development

Walt Rossi is responsible for Five9’s ecosystem of technology partners and strategic alliances. Since joining Five9 in 2014, Walt has built partnerships with leading companies including Salesforce, Oracle, Microsoft, Zendesk and ServiceNow influencing over half of Five9’s new business. Before joining Five9, Walt has led marketing and business development teams for rapid growth companies including IBM/Demandtec, HP Software, Questra, Valdero, Kana, and Teredata. Walt holds a B.A.

Five9 Providing Services to Customers Which Enable GDPR Compliance

Cloud

Five9’s technology platform processes the data of EU residents so Five9 is preparing to support the GDPR regulatory compliance requirements.

Melinda Bas Senior Director Compliance and Technology Risk Management

Melinda Bas is responsible for Five9’s Compliance and Technology Risk Management Programs. Melinda leads Five9 audits and programs including the Virtual Call Center (VCC) annual SOC2 Type2 audit, the PCI DSS audit and the Privacy program currently focused on the European Union’s General Data Protection Regulation (GDPR). Prior to working for Five9, Melinda worked for multiple Industry Leaders in Technology including Oracle, Salesforce and Sun Microsystems. Melinda holds multiple industry certifications including iAPP CIPT, ISACA CISA, ISACA CRISC, and ISACA CISM.

[Webinar] How lululemon Increased Their Flexibility to Meet Guest Demands

Lululemon uses Five9 to improve relationships with customers by leveraging ease of administration, ease of implementations and being able to deploy a solution all over the world.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

OPGs to Hipsters: Enterprise Connect 2018 Recap

Events

I just spent the last week in Orlando, Florida at Enterprise Connect, meeting with Five9’s great customers, our partners, industry analysts, as well as my industry colleagues.

Niki Hall Chief Marketing Officer

Five9 Partner Success: Master Agent TBI Delivers Using the Five9 Platform

Five9

TBI has partnered with Five9 to deliver the cloud predictive dialer platform, agent desktop, campaign technology, local presence technology, chat and more.

Mark Ervin

20 Tips For Successful Chat and Email Implementations, And Key Omnichannel Facts

Customer/Digital Engagement

Here are 20 tips for chat and email, and a few industry omnichannel facts to keep in mind for implementation.

Danny Wang Director of Product Management

There is good in this world. I am out there to find it every moment of every day being a husband, dad, runner, christian, and Director of Product Management at Five9.

Successful Customer Conference Calls for a Toast

Events

Last week was the first of our bi-costal customer conferences, Five9 CX Summit, located in sunny Fort Lauderdale, Florida.