Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.
Jon Anderson has worked in contact center marketing for 25 years for several manufacturers – most are still in business. He began in marketing communications and worked his way into technical marketing. He’s also worked from home for 12 of those years and for Five9 since 2018.
Five9 continues to innovate with the ServiceNow team to enable both a better customer and employee experience. With the latest release, Five9 makes significant enhancements to its existing ServiceNow productized adapter, introducing Federated Routing, enabling presence sync across Five9 and ServiceNow. This integration leverages the ServiceNow Interactive Management System.
With new and existing challenges facing financial services organizations, it is important to have an up-to-date contact center to ensure customer satisfaction. Find out how Five9 integrations and digital engagement can increase customer satisfaction.
Thomas John is Vice President of Channels for Five9 with a proven 23 year track record in Telephony and IT, especially focused on Enterprise Cloud Contact centre, Web & Mobile Unified Communications, Agent and Customer Experience as well as Journey Analytics to measure their effectiveness. Focused on the EMEA geography, Thomas has developed the Five9 partner ecosystem into a balanced, powerful and successful route to market.