The importance of providing an excellent customer experience has been well documented – in consumer surveys, in analyst reports, and in the increasingly visible and honest feedback that today’s customers share across social media. The role that digital transformation plays in optimizing CX is also deeply understood. That’s why we recently launched the Five9 CX Maturity Model, a framework to guide enterprises through the next era of customer service in the contact center.
Nick leads marketing and business development for SpinSci, an innovative healthcare technology solutions provider focused on patient engagement. He's responsible for digital strategy, channel partnerships, lead generation strategy and pipeline development.
For the public, contacting state, local, or education (SLED) agencies has usually been a matter of finding the right number in a directory or navigating a lengthy list of IVR menu options only to reach a voice mailbox. As these agencies face the labor shortages and impacts of the Great Resignation, reaching a live person and getting answers can be even more frustrating.
Whether it’s Siri, Alexa, or Cortana at home, or AI-powered virtual agents in the contact center, the way we interact and connect with each other and with companies now goes hand in hand with voice-based artificial intelligence.
Customer experience (CX) is mission-critical to any business. So, selecting the right contact center partner can be a daunting task. Companies spend a lot of time doing due diligence on the feature requirements and which vendor can meet their unique needs.
Two of our Five9 channel champions were recognized for their leadership, influence, and contributions to the partner community and their ability to lead and influence the partner channel community to elevated heights in 2022.
Five9 Vice President Partner Sales - International, Thomas John takes a ‘quick’ look at what unites the CX Top Guns in Europe and a new study from Five9 Partners Connect. Contact Center Software speeds into the Cloud.
Thomas John is Vice President of Channels for Five9 with a proven 23 year track record in Telephony and IT, especially focused on Enterprise Cloud Contact centre, Web & Mobile Unified Communications, Agent and Customer Experience as well as Journey Analytics to measure their effectiveness. Focused on the EMEA geography, Thomas has developed the Five9 partner ecosystem into a balanced, powerful and successful route to market.