Cloud

Benefit from Five9 Certification on ServiceNow Tokyo Release

Cloud

Five9 and ServiceNow are delighting customers with amazing service experiences.

Julian Tiongson Product Marketing Manager

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

The Contact Center Market Continues to Recede from On-Premises Systems

Cloud

The market is seeing the inevitable retreat from premises-based systems in both number and the investments made in them – all while the cost to keep them working increases.

Jon Anderson Senior Director, Marketing

Jon Anderson has worked in contact center marketing for 25 years for several manufacturers – most are still in business. He began in marketing communications and worked his way into technical marketing. He’s also worked from home for 12 of those years and for Five9 since 2018.

Understanding Private and Public Cloud

Cloud

Plan your migration to a best in class, trusted hybrid CCaaS (cloud Contact Center as a Service) provider like Five9.

Erin Wilson Dir., Technical Marketing

Boost Your Nonprofit Success with a Cloud Contact Center

Cloud

Move your nonprofit to a Five9 cloud contact center to improve your donor, volunteer, and staff experience

Kevork Hill Five9 Content Strategy Intern

Accelerating Partner Success with a Greater Investment in Certification

Cloud
Five9

Enabling and empowering partners has always been at the foundation of the Five9 Global Partner Program and where Five9 continues to invest.

Stacey Cole Sr. Director, Global Partner Marketing

Five9 Enhances the ServiceNow Integration--Improving the Customer and Employee Experience

Cloud

Five9 continues to innovate with the ServiceNow team to enable both a better customer and employee experience. With the latest release, Five9 makes significant enhancements to its existing ServiceNow productized adapter, introducing Federated Routing, enabling presence sync across Five9 and ServiceNow. This integration leverages the ServiceNow Interactive Management System.

Travis DeBell Regional Alliance Manager, Business Development

How Retailers Can Use Customer Experience to Stay Competitive

With rising customer expectations, it is important to have an up-to-date contact center to ensure customer satisfaction and employee engagement.

Kevork Hill Five9 Content Strategy Intern

Use Your Contact Center to Better Support Students

Optimize your higher-education contact center to improve the student, staff, and community experience.

Kevork Hill Five9 Content Strategy Intern

How Financial Services Orgs Can Improve Customer Experiences

With new and existing challenges facing financial services organizations, it is important to have an up-to-date contact center to ensure customer satisfaction. Find out how Five9 integrations and digital engagement can increase customer satisfaction.

Kevork Hill Five9 Content Strategy Intern

Turning the Healthcare Frown Upside-Down

Thomas John explains how today’s cloud contact centre AI technology can help the Healthservice overcome its challenges.

Thomas John VP Channels EMEA

Thomas John is Vice President of Channels for Five9 with a proven 23 year track record in Telephony and IT, especially focused on Enterprise Cloud Contact centre, Web & Mobile Unified Communications, Agent and Customer Experience as well as Journey Analytics to measure their effectiveness. Focused on the EMEA geography, Thomas has developed the Five9 partner ecosystem into a balanced, powerful and successful route to market.

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