AI and Automation

Empower Agents through AI-Enabled Summaries using Five9 WFA

AI and Automation

Discover Five9's best-of-breed AI tools that go beyond a summary of individual interactions by providing an aggregate of summaries of all interactions or specific sets of interactions based on different criteria.

Vasu Ramanujaiaha Dir. Product Management

Optimizing Automation with Improved Five9 Intelligent Virtual Agent Experiences

AI and Automation

We continue to enhance our IVA service to deliver an improved self-service experience. Over the past quarter, we’ve released new features that support Automatic Language Detection, Speech Enabled Payments, Dialogflow CX for Voice, and more.

Sarika Prasad Senior Product Marketing Manager

Five9 Introduces Powerful New Features Amplifying Digital Engagement, the IVA Experience, and Empowering Administrators with Unified Self-Service

Five9 is excited to announce a range of powerful features, that are offered to empower businesses to deliver exceptional service and drive customer satisfaction. Our suite of enhancements covers various categories, catering to the diverse needs of modern contact centers. Let's dive into these innovations.

Sarika Prasad Senior Product Marketing Manager

Five9 Knows Healthcare: Improving Patient Care in Times of Calm and Crisis

Learn more about what Five9 can do for healthcare organizations. Get the link for the whitepaper, "Healthcare Anywhere: Deliver Next Generation Healthcare Experiences" to learn how to create connected experiences with patients and members by integrating your cloud contact center with your CRM, UC, and other key systems, and read more in this blog!

Erin Wilson Dir., Technical Marketing

Break Down Data Silos and Drive Fluid Customer Experiences with Five9 Workflow Automation

AI and Automation

Workflow Automation enables companies to seamlessly connect disparate systems, aggregate information, and trigger cross-platform workflows, making CX more fluid.

Sarika Prasad Senior Product Marketing Manager

Unlock the Next Level of Agent Productivity with Generative AI Summary on Five9 Agent Assist

AI and Automation

It's hard to keep up with all the buzz around Generative AI and how it's set to transform the business landscape. It's been a hot topic of discussion in 2023, and many of us are curious about this technology's practical applications and viability in the contact center.

Sarika Prasad Senior Product Marketing Manager

The Third Era of AI is Upon Us

AI and Automation

The evolution of AI and where it is going.

Jonathan Rosenberg Chief Technology Officer

Jonathan Rosenberg is the Chief Technology Officer and head of AI at Five9. Jonathan has dedicated his career to transforming the telecommunications industry and joins Five9 from Cisco where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to Cisco, Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy.

2023’s Top 4 AI Use Cases in Healthcare Communications

AI and Automation

Details on the top four examples of using AI to improve patient experience.

Roni Jamesmeyer Senior Product Marketing Manager

Senior Product Marketing Manager

Delivering on the Promise of Conversational AI  

AI and Automation

Clever implementation practices can help bridge the gap between the promise of and delivery of conversational AI in the contact center.

Justin Guerra Enterprise Solution Consultant

Traspasa la frontera del CX

Hace un par de semanas, tuve la oportunidad de ser uno de los miembros del equipo que representó a Five9 junto con uno de nuestros socios en el país, Nuveto, por primera vez en un gran evento de la industria en España. El evento tuvo lugar en Madrid en el cine Kinépolis, donde tuvimos el placer de posicionar nuestra marca, celebrando el 25 aniversario de la EXPO Relación Cliente, IFAES.

Carolina Rodríguez Vásquez Marketing Programs Specialist

Carolina Rodríguez Vásquez is a Marketing Programs Specialist in the Five9 EMEA Team. Before joining Five9, Carolina was a Marketing Content Manager who has worked for various European companies. Carolina graduated from UNIR University with a Master’s in Business Administration in 2021.

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AI and Automation

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