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AI and Automation

Contact Center

How AI is Catapulting Customer Experience in the Contact Center

Five9 was recently lauded by Aragon Research for its growing AI capabilities, citing the enormous potential ahead within the contact center for its value to customer experience.

WFA Blog

Empower Agents through AI-Enabled Summaries using Five9 WFA

Discover Five9's best-of-breed AI tools that go beyond a summary of individual interactions by providing an aggregate of summaries of all interactions or specific sets of interactions based on different criteria.
enhanced iva

Optimizing Automation with Improved Five9 Intelligent Virtual Agent Experiences

We continue to enhance our IVA service to deliver an improved self-service experience. Over the past quarter, we’ve released new features that support Automatic Language Detection, Speech Enabled Payments, Dialogflow CX for Voice, and more.
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Five9 Introduces Powerful New Features Amplifying Digital Engagement, the IVA Experience, and Empowering Administrators with Unified Self-Service

Five9 is excited to announce a range of powerful features, that are offered to empower businesses to deliver exceptional service and drive customer satisfaction. Our suite of enhancements covers various categories, catering to the diverse needs of modern contact centers. Let's dive into these innovations.
Telemedicine appointment

Five9 Knows Healthcare: Improving Patient Care in Times of Calm and Crisis

Learn more about what Five9 can do for healthcare organizations. Get the link for the whitepaper, "Healthcare Anywhere: Deliver Next Generation Healthcare Experiences" to learn how to create connected experiences with patients and members by integrating your cloud contact center with your CRM, UC, and other key systems, and read more in this blog!

Break Down Data Silos and Drive Fluid Customer Experiences with Five9 Workflow Automation

Workflow Automation enables companies to seamlessly connect disparate systems, aggregate information, and trigger cross-platform workflows, making CX more fluid.
AI and Human superimposed

Unlock the Next Level of Agent Productivity with Generative AI Summary on Five9 Agent Assist

It's hard to keep up with all the buzz around Generative AI and how it's set to transform the business landscape. It's been a hot topic of discussion in 2023, and many of us are curious about this technology's practical applications and viability in the contact center. 

AI language learning

The Third Era of AI is Upon Us

The evolution of AI and where it is going.
Contact Center three people

2023’s Top 4 AI Use Cases in Healthcare Communications

Details on the top four examples of using AI to improve patient experience.
Conversational AI blog

Delivering on the Promise of Conversational AI  

Clever implementation practices can help bridge the gap between the promise of and delivery of conversational AI in the contact center.
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