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AI and Automation

GenAI Studio

Can You Trust Generative AI in Your Contact Center? Delivering Responsible AI for Enhanced CX

Five9 GenAI Studio puts the reins of responsible AI firmly in your hands. It empowers you to go beyond our carefully crafted default settings and tailor every aspect of GenAI output across all Five9 AI applications for complete flexibility.
GenAI Studio

What Five9 GenAI Studio Means for Customer Service Leaders

This blog looks at some of the key employee engagement challenges customer service leaders face and how GenAI Studio can help.
GenAI Studio

Next-Gen AI Summaries: Customization with Five9 GenAI Studio

GenAI Studio allows you to easily optimize the output of your call summaries based on your business needs. Craft and assess free-form prompts effortlessly and seamlessly integrate them into AI summaries for enhanced customization.

Introducing Five9 GenAI Studio: Unleashing the True Power of GenAI for CX

GenAI is a centralized hub for creating, managing, testing, and monitoring LLM prompts and GenAI applications. It is designed to unlock the full potential of Generative AI accessible to anyone who can type. This groundbreaking platform is the key to delivering exceptional customer interactions that are personalized, efficient, and impactful. Let’s see how.

Contextual Data: The New Gold in the Era of Generative AI

Generative AI requires contextual data to perform its tasks effectively. Five9 has introduced GenAI Studio, a platform designed for building generative AI-powered contact centers, reflecting the evolving nature of data needs in AI applications.
Contact Center

How AI is Catapulting Customer Experience in the Contact Center

Five9 was recently lauded by Aragon Research for its growing AI capabilities, citing the enormous potential ahead within the contact center for its value to customer experience.

WFA Blog

Empower Agents through AI-Enabled Summaries using Five9 WFA

Discover Five9's best-of-breed AI tools that go beyond a summary of individual interactions by providing an aggregate of summaries of all interactions or specific sets of interactions based on different criteria.
enhanced iva

Optimizing Automation with Improved Five9 Intelligent Virtual Agent Experiences

We continue to enhance our IVA service to deliver an improved self-service experience. Over the past quarter, we’ve released new features that support Automatic Language Detection, Speech Enabled Payments, Dialogflow CX for Voice, and more.
See what's next

Five9 Introduces Powerful New Features Amplifying Digital Engagement, the IVA Experience, and Empowering Administrators with Unified Self-Service

Five9 is excited to announce a range of powerful features, that are offered to empower businesses to deliver exceptional service and drive customer satisfaction. Our suite of enhancements covers various categories, catering to the diverse needs of modern contact centers. Let's dive into these innovations.
Telemedicine appointment

Five9 Knows Healthcare: Improving Patient Care in Times of Calm and Crisis

Learn more about what Five9 can do for healthcare organizations. Get the link for the whitepaper, "Healthcare Anywhere: Deliver Next Generation Healthcare Experiences" to learn how to create connected experiences with patients and members by integrating your cloud contact center with your CRM, UC, and other key systems, and read more in this blog!
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