When it comes to your business’s short term and long-term planning, a CCaaS can not only save you money up front, but it can give you the scalability, flexibility and reliability to elevate your efficiency, and effectiveness while elevating your engagement with your clients or prospects.
When we’re looking to define and validate our strategies, we turn to industry analysts to provide us with a holistic picture of what they see in the market. In her look forward into 2023, Robin Gareiss, CEO and Principal Analyst at Metrigy, evaluates the factors influencing future spending in the contact center. Despite the challenging economy, Gareiss finds customer experience is still a priority.
Our EMEA Senior Partner Marketing Manager Mark Plant talks about his personal pride in the recent Burley RUFC sponsorship announcement and provides those unfamiliar with Rugby Union with a comical overview.
This year, our Employee Resource Group, BlatinX, is hosting their marquee fundraiser by supporting the Leukemia & Lymphoma Society's 2022 Light The Night fundraising walk. Learn more about our charity champion, Wunmi Kamson’s story.