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Deep Dive - How AI and Automation is supporting your Agents

Watch our CX spotlight on-demand and get insights on how you can leverage the Power of People and Technology with AI and Automation in your contact center. Learn how our Five9 solutions can empower your agents to deliver a better CX.
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How Five9 and Salesforce Revolutionise Customer Experience (CX)

It is no secret that customer expectations have reached unprecedented levels. They demand multiple avenues for issue resolution and expect seamless, personalised interactions.

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Secret Recipe for CX Success: How The Ivy Collection Transformed Their CX Strategy

Rated as some of the most beautiful restaurants in London and with over 40 locations across the UK and Ireland, The Ivy Collection prides itself in providing glamorous and unique dining experiences since 1917.

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Five9 named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service

Submitted by ndhaneshwar on

Five9 has been recognized by Gartner as a Leader in the August 2023 Magic Quadrant for Contact Center as a Service for its offering, the Five9 Intelligent CX Platform.

The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute.

Expert Panel: Perspectives on Responsible AI for the Contact Centre

Generative AI holds immense potential to transform industries and improve human lives, but it also brings forth complex ethical considerations and challenges.

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