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Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact centre blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

Five9

Five9 to Continue to Disrupt Markets and Transform Customer Engagement as a Standalone Company

Five9 announces that they will not be moving forward with proposed acquisition by Zoom.
Rowan Trollope headshot
Rowan Trollope CEO

Rowan is a recognized Silicon Valley leader and has a depth of experience in software solutions and cloud innovation. He is a self-proclaimed geek and taught himself to program on a Commodore 64 at a local Radio Shack and holds a number of patents in computer security and operating systems.

Building and clouds

Five9 Knows Business Process Outsourcers

As a BPO, you must remain flexible enough to satisfy every client’s whim, while keeping costs in check and service levels satisfactory. Your success comes from managing to consistency in the business, all while providing a brand-match for your clients.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

person on the computer

What does Chrome Enterprise Recommended mean for your Five9 Contact Center?

Ease of deploying a remote workforce and security of information are key considerations for many companies. These considerations apply equally to knowledge workers as well as contact center agents and supervisors.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

mind the gap

What is meant by an Engagement Capacity Gap?

Businesses today are in a tough place. Organizations must manage the increasing number of interactions and channels while balancing customer and employee expectations. Meanwhile resources tend to remain flat or even decrease. Huw Jones from Verint checks in and checks out what can be done.
Contact Center Summit

3 Gründe, uns auf dem Contact Center Summit zu besuchen!

Sie werden die Gelegenheit haben, die neuesten Trends im Bereich Contact Center Technologien zu entdecken und zu erfahren, wie die Technologie von Five9 Unternehmen dabei hilft, die von Kunden erwarteten Erfahrungen zu liefern und wie sie Ihre Agenten motiviert und unterstützt. 
networks

Five9 and ServiceNow Combine AI Tools to Create Efficiency for Customers and Agents

Whether a customer engages with an IVA or a human service agent, Five9 and ServiceNow know how to ensure that you can provide a great experience.
Travis DeBell
Travis DeBell Regional Alliance Manager, Business Development
woman on phone

3 Ways Conversational AI is Transforming the Customer Journey

Siri, Alexa, and Google Assistant have changed the customer experience forever. As consumers use these smart devices every day, they expect similar human-like and effortless automated conversations when interacting with companies. Hence, many contact centers are quickly adopting Conversational AI, to revamp the customer experience and automate routine tasks.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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