Aragon Research Names Five9 a Leader
For the fourth consecutive year, Five9 ranks as a leader in Aragon report
Five9 earned a leadership position in the 2021 Aragon Research Globe™ report for the fourth consecutive year.
The Aragon report evaluates 15 contact center providers based on three dimensions: strategy, performance, and reach.
Five9 ranks in the leader category among the upper third of companies, and rates highest of all 15 vendors on the strategy scale, a result of its cloud offering, inbound and outbound focus, customer support, and strength of its AI offering, among other features.
The report identifies the key trends and capabilities driving the intelligent contact center – which Five9 handles capably – including:
- CRM integration
- Customer profiles prepopulated with data
- Omnichannel – voice, email, chat, and video
- Remote workforce capabilities
- Intelligent virtual agents
- Workforce optimization
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