You’ve made significant investments in multiple tools and applications and that’s why Five9 offers powerful integration features to help you get the most out of these systems. Five9 has hundreds of integrations, years of domain expertise and vast experience in cloud application integration. With one of the largest professional services teams in the industry, Five9 has an implementation team that can be central to the successful deployment of your unique integrations.
Based on studies conducted by the Aberdeen Group (Source)
Five9 has pre-packaged integrations for Salesforce, Microsoft, Oracle, Zendesk, NetSuite, and Velocify. Agents can use the CRM application they’re familiar with while working in the Five9 environment.
Unified Communication (UC) modernises contact centres by delivering powerful collaboration features to the Agent Desktop. Agents can check availability and quickly connect with knowledge workers for assistance.
Cloud APIs enable advanced, customised integrations between the Five9 solution and your enterprise software and proprietary applications.
Find out about Five9’s advanced integration solutions, no coding required. Implementation is easy, configuration is a breeze, and data access is instantaneous. See how Five9 takes the complexity out of running a contact centre.
CTI Web Services API
Configuration Web Services API
Reporting Web Services API
Statistics Web Services API
Proactive Productivity Tools
Built-In CRM Integration with Salesforce
Built-In CRM Integration with Oracle Service Cloud
Built-In CRM Integration with NetSuite
Built-In CRM Integration with Zendesk
Built-In CRM Integration with Microsoft Dynamics
Cloud computing leader NetSuite struggled with a lack of integration with other tools as well as poor scalability. By switching to Five9, they were able to seamlessly integrate their contact centres and CRM for advanced capabilities in case management, reporting, and forecasting.
Access all the contact center resources, such as demos, technical reports, data sheets, etc..
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Stop wasting time on manual dialling and managing leads. Five9 Outbound Contact Centre automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.
Predictive dialling connects agents only to live prospects, maximising calling efficiency.
Use list priorities and ratios, so your agents can focus on their most qualified leads.
Automate agent callbacks using the Disposition Timer and redial feature.
Leverage workflow rules with time-of-day triggers to manage agents and campaigns.
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