Deliver unmatched service anytime, anywhere
Connect with customers wherever they are with seamless support across every channel.
The Five9 Oracle contact centre integration seamlessly connects Oracle Cloud CX applications with the Five9 Intelligent CX Platform, empowering agents with real-time customer insights and AI-driven tools—all within a single, unified workspace. Deliver fast, personalised support across every channel while optimising efficiency and elevating customer interactions to new heights.
Elevate CX with Seamless Oracle Integration
Oracle Service Cloud
Empower service teams with a unified workspace that integrates natively into .NET or .BUI, unleashing efficiency and real-time data access.
Oracle Service Center
Power B2B customer support with streamlined service and sales delivery for high-touch experiences.
Oracle NetSuite Adapter
Unify your cloud contact center with Oracle NetSuite to give operational efficiency and customer satisfaction a major boost.
Oracle Digital Assistant
Engage customers with AI-powered automation, personalizing interactions and delivering insights in real time.
Benefits of the Five9 Adapter for Oracle
-
Simplified Agent Workspace
Leverage the power of Five9 Oracle CRM integration cloud to seamlessly connect Five9 with Oracle, giving agents real-time customer data for personalised, efficient service.
-
Streamlines Interactions
Enable smooth, consistent customer engagement across channels, delivering seamless service every time.
-
Improves CSAT
Use Five9 AI solutions to cut wait times and personalise conversations, boosting customer satisfaction.
70% of customers expect anyone they interact with at a brand to have full context.
Five9 came with features that we could take advantage of on day one.That was all very attractive.
Resources To Help You Get Started
Five9 Adapter for Oracle Service Cloud
Seamlessly integrate Five9 and Oracle Service Cloud into a single, easy-to-use desktop.
Five9 Adapter for Oracle Service Centre
Streamline the agent experience, enabling businesses to capture and share every customer interaction throughout the complex B2B customer journey.
Five9 Adapter for Oracle NetSuite
The Five9 Adapter for Oracle NetSuite enables your sales and services — in a single environment — to handle customer interactions and deliver a more human experience.
Five9 and Oracle Digital Assistant
Oracle Digital Assistant (ODA) works seamlessly within the Five9 Adapter to interpret the user's intent, automate processes, and deliver contextual responses to a voice or text command.
The Key to Optimizing CX with AI
Discover how integrating CRM with contact centres can unlock the potential of AI to enhance customer experience. This E-book reveals strategies to streamline interactions, hyper-personalize customer journeys, and drive growth for your organization.
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.
