Agents can engage quickly to understand the customers’ needs and solve problems—utilising the power of real-time customer data to drive greater business results.Get in Touch
Five9 enriches the agent experience in a single, intuitive user interface to provide greater customer satisfaction in real-time, complementing the native Oracle experience. Empower agents with valuable customer context and information they need to personalise the service experience.
With Oracle and Five9, agents are equipped with powerful call controls for inbound, outbound, and blended calls with chat and email capabilities from Oracle within the native environment.View a Demo
Click-to-call from within the Oracle environment to easily contact customers.
Match inbound and outbound customer information and provide “screen pops” by opening corresponding Oracle Service Cloud records. Agents see customer data prior to accepting the interaction.
Effectively prioritise and route calls and voicemails to the right agent at the right time. Provide inbound callers with IVR self-service applications.
Take advantage of a single, multichannel administrative environment to handle agents’ channel assignments, as well as the routing and business rules that can be applied across all channels.
Save call logs automatically when a call ends to ensure that every interaction is stored in the system of record—keeping teams synced on all customer communication.
Empower agents with rich call handling such as recording, parking, cold or warm transfers and conferences, click-to-dial and more—all from within a single Oracle desktop.
Associate Directory, Global Consumer Services, BISSELL
Connect to customers and solve their problems the first time.Customer Experience
Empower your agents so they can focus on delivering a more human experience.Agent Empowerment