The Five9 integration with Salesforce was designed to meet the needs of your customers through a highly reliable, scalable, and secure solution. Five9 has a proven track record working directly with Salesforce to provide effortless, intelligent, enterprise-class contact experience in the CRM environment.Get in Touch
Five9 seamlessly integrates with Salesforce to enable agents to log in directly to their native CRM environment to handle all customer inquiries. The Five9 integration creates a more powerful and productive solution to maximise every customer interaction.
Five9 and Salesforce can help you deliver a unified, seamless, and engaging experience that enables agents to focus on what matters the most – your customers.View a Demo
Click-to-call from within the Salesforce environment to easily contact customers and prospects.
Match inbound and outbound customer information and provide “screen pops” by opening corresponding Salesforce records. Agents see customer data prior to accepting the interaction.
Effectively prioritise and route calls and voicemails to the right agent at the right time. Provide inbound callers with IVR self-service applications.
Integrate campaigns, calling lists, and predictive dialling to boost sales leads and conversion rates.
Empower agents with rich interaction handling for chats, emails, and calls such as recording, parking, cold or warm transfers and conferences, click-to-dial and more – all from within a single Salesforce desktop.
Save logs automatically when an interaction ends to ensure that every interaction is stored in the system of record and keep teams synced on all customer and prospect communication.
Change Manager, CARFAX
Connect to customers and solve their problems the first time.Customer Experience
Empower your agents so they can focus on delivering a more human experience.Agent Empowerment