Five9 to Continue to Disrupt Markets and Transform Customer Engagement as a Standalone Company

Today, Five9 announced that we will not be moving forward with our proposed acquisition by Zoom. We believe that continuing as a standalone company is in the best interests of our company and shareholders at this time.  

Our business is strong, and we believe our future as a standalone company is bright. Over the past 20 years, we have built an industry-leading and differentiated cloud contact center platform that has transformed the way businesses engage with their customers. Each year we help more and more customers to reimagine their customer experience and get real business results, and this is only the start. 

The contact center is the new front door for businesses, and as the market continues to shift from on-premises to cloud and digital transformation accelerates, businesses will continue to turn to Five9 to help them deliver a scalable, consistent and reliable customer experience. They will turn to Five9 to help them deliver practical AI and Automation into their business, that is focused on the needs of the contact center and customer experience. They will turn to Five9 to ensure that the audio experience is on par with their other digital channels so that customers can move seamlessly between self-service, chat, Intelligent Virtual Agents (IVAs) and live agents. We are eager to meet and exceed our customers’ and our partners’ expectations and capture the significant opportunity ahead. 

We believe that with our focus on product innovation, excellence in go-to-market execution and a strong and evolving partner ecosystem, we can continue to strengthen our relationships with customers and bring new businesses onto the Five9 platform. We saw this excitement in early September when we hosted our largest ever CX Summit. The engagement with customers and prospects coming to learn about how to move to the cloud, how to implement successful AI projects and how to deploy WFO and Workforce Engagement Management (WEM) to motivate and optimize their teams was phenomenal – and we see those conversations continuing. 

We are also pleased to continue to receive accolades from the industry at large whether that be the “Best in Application of AI” that we just received as part of Enterprise Connect 2021, the Aragon Globe Awards for Intelligent Cloud Contact Center and Conversational AI, or Gartner’s recognition of us as a market challenger and leader in several critical capabilities for Contact Center as a Service (CCaaS). 

Just like with all of our other valued partners, we look forward to continuing the partnership with Zoom that was in place prior to our agreement. We will continue to support the integrations and joint go-to-market efforts between our respective CCaaS and Unified Communications as a Service (UCaaS) solutions and we will continue to offer customers choice in their UC provider, whether that be Zoom, Microsoft Team, Mitel or others. 

Above all, we will maintain our sharp focus on delighting our customers across the globe with exceptional service, innovative solutions and a deep commitment to their success. We are thankful for the opportunity to make our customers even more successful.

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