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Rowan Trollope

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AI and the Future of the Contact Center

Today’s modern contact center has a broader, more strategic role; namely to provide stellar customer experiences, drive up customer loyalty and increase revenue.
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Zoom to Acquire Five9 and Build the Customer Engagement Platform of the Future

Rowan Trollope, Five9 CEO, states, "I believe the combination of Zoom and Five9 will be a game changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values." More regarding the news that Five9 has entered into a definitive agreement to be acquired by Zoom in this blog post...
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Five9 to Continue to Disrupt Markets and Transform Customer Engagement as a Standalone Company

Five9 announces that they will not be moving forward with proposed acquisition by Zoom.
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Why You Should Focus on Your Customers, Not Your Competition

Customer service has quickly become a major company differentiator as a result of changing customer behaviors during the pandemic. How does a company best approach successfully navigating this change?
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Five Levels of Contact Center Agent Augmentation

The evolution of the contact center will likely be similar to other industries where AI is automating manual activities like self-driving cars.

Call 1-800-553-8159 to learn more about Five9