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Customer Service Blogs - Contact Centre Best Practices

Five9 Blogs

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact centre blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

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customer contact center

Create a Culture of Continuous Improvement with Gamification

Continuously increasing efficiency in the call center can be a challenge. Consistent efficiency improvement can be obtained with a magic trick – the magic of competition.
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awards

Aragon Research Recognizes Five9 with “Innovation Award” in the Intelligent Contact Center Category for the Second Year in a Row

Another year, another round of Five9 milestones to celebrate! As 2019 comes to a close, we can’t help but look back at all the accomplishments we have achieved in the past year.
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Blue background with white text - a quote from Zeus Kerravala reading “AI is a tool that can help up do our job better - just like the assembly line was a tool to help people make cars faster” and a pink button that says “Episode 29”. In the top right there is a speech bubble that says “That’s Genius!”.

[PODCAST] Emerging Trends in Customer Experience and the Contact Center w/ Zeus Kerravala

One bad experience. That’s all it takes to lose the loyalty of the modern buyer. And, unfortunately, most of those bad experiences can be directly linked to a lousy customer service encounter.
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Five9 Webinar

[LIVE WEBINAR] 5 Contact Center Predictions That Will Impact 2020

As 2019 draws to an end, it is evident that consumers are demanding better customer service than ever before.
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Don't let your customers wait on hold

Don’t Let Your Customers Wait On Hold

My experience with customer support, a family death, and realizing the CX industry has a long way to go.
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Blue background with text saying: TMCNet Webinar: 5 Trends in AI Innovation. Two circle images, one of Art Schoeller and one of Darryl Addington

[LIVE WEBINAR] 5 Trends in AI Innovation to Create an Intelligent Cloud Contact Center

Empowering agents with artificial intelligence (AI) is revolutionizing the customer and agent experience. By removing repetitive, mundane tasks, AI innovation will give agents the additional time they need to interact with customers’ on a human level and to personalize the customer service process.
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Five9 Partners with Google Cloud to Provide Extraordinary Customer Experiences

Google Cloud announced that its Cloud Contact Center AI (CCAI) solution has become generally available on November 14th, 2019. Five9, as a CCAI-ready partner, has built an integration to CCAI and we are proud to share that we started our first customer implementation at an industry leading streaming entertainment provider, in partnership with a leading CRM provider.

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