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Customer Experience Matters

Hear how Siemens moved from a premise-based solution to cloud contact centre technology.


Automation Technology

Learn how Siemens moved from an on-premise solution to Five9 to save cost, increase flexibility, and more effectively support over 60,000 employees.

Based on our extensive analysis, we found Five9 to be the best value.

Chittaranjan Desai
Director of Central Applications and Support, Siemens

American Support

Contact Centre Outsourcer

Five9 innovation becomes our innovation. We get to improve the product we offer our clients without having to pay for R&D ourselves.

Matt Zemon
President & CEO, American Support

American Support initially employed an on-premise contact centre system for outbound calls and a cloud solution for inbound calls. Learn how moving to a single, blended cloud solution from Five9 saved the company time and money while improving agent productivity, post-call processes, and capacity for future innovation.

Gateway One

Lending & Finance

With Five9, it has definitely given us more flexibility in terms of reporting metrics for our agents.

Ivan Estrada
Assistant Manager of Customer Service

Learn how Gateway One used Five9's robust reporting and supervisor capabilities to improve agent efficiency and measure overall contact centre performance.

Open English

Online Language Learning

Website leads are processed through Salesforce and then pushed out to Five9. Within seconds—literally—our sales team is calling them back.

Lee Hasson
Director of Business Intelligence, Open English

Hear how this online language eLearning school uses Five9 and Salesforce to maximize contact centre efficiency and instantly capture, import, and follow up on website leads.



Five9 helps us achieve on of our main contact centre goals: answering all calls with a live agent within ten seconds.

Katie Fosher
Call Centre Supervisor, Olympus

Hear how Five9 has benefitted Olympus' contact centre, from a seamless NetSuite integration to advanced reporting and workforce management tools.


Virtualization Technology Partner

Citrix is a big proponent of the cloud. It enables us to focus on what we are supposed to be focused on. Why not let an organization like Five9—that specializes in call centres, telephony, IVRs—own that piece?

Marc Flaum
Senior Architect, Citrix

Hear why Citrix moved from a premise-based solution to cloud contact centre technology. Key drivers included solid click-to-call, call monitoring, Salesforce integration, management dashboard features, and the ability to add seats quickly—all at lower costs.


Business Management Software

No matter what concept we come up with, Five9 seems to have a solution for it. Our confidence level is very high with Five9.

Bernie Fraser

Cloud computing leader NetSuite tried multiple contact centre providers before finding the call quality and integration capabilities it needed with Five9. Now the company has a highly efficient, enterprise-level platform that is built for growth—and a partner it can trust.


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Senior Health Solutions

Insurance Broker

With Five9, we can do with 10 people that others do with 25. It does everything we ever wanted to do, and it's very simple to use.

Brian Ernst
Senior Health Solutions

Senior Health Solutions had big goals for selling insurance, but they needed the right platform to get started. With Five9, they found a flexible, compliant system that helped the company rise to the top of the market in just three years.


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Online Language Learning

We are now able to reach most leads within two days. In the past, it took us a week or more.

Hiram Zamora
Englishtown Mexico

Englishtown’s Mexico contact centre had grown staff at triple digit rates, but was stuck with an old, featureless call centre system and poor productivity. In just one month, Five9 gave Englishtown the tools to accelerate outbound speed by over 40 percent.


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Call Centre Management

A reliable platform is something our clients think about, and being able to associate with a world-renowned solution like Five9 helps us.

Teddy Liaw
CEO, NexRep

The Five9 Virtual Contact Centre helps NexRep execute its unique at-home agent business model and grow its business year after year.


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Innovative Vision

Global Marketing Firm

Five9 offers automation and efficiency, which keeps our costs low and helps us translate those benefits to our clients.

Sajan Choksi
Innovative Vision

Innovative Vision—one of Canada’s biggest business success stories—struggled with a premise-based phone system that became increasingly expensive and out-of-date. The Five9 cloud contact centre platform gave the marketing firm optimized integrations, better intelligence, and a bright future.


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Contact Centre Outsourcer

Five9 gave us the ability to recruit more customers and has played an integral role in our growth.

Mark Fichera
Owner and CEO, OnBrand24

OnBrand24 gets advanced contact centre capabilities by moving to the cloud, resulting in competitive advantage in the marketplace—and more business.


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NJ 2-1-1

Real-Time State & Local Service Referral

With the quantity of calls that were coming in (during Hurricane Sandy), I was really concerned about the quality of service. But Five9 didn’t flicker once. It was very impressive.

Laura Zink Marx
Executive Director, NJ 2-1-1

When Hurricane Sandy struck, NJ 2-1-1 counted on Five9 to scale up quickly, preserving access to critical information and resources.


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Business Acquisition

Our contact centre expenses were cut by 60-70%. We’ve been in business for six years, and we didn’t see legitimate profit until we switched to Five9.

Jason Myers

Sentinel Customer Acquisition struggled with a premise-based dialer that was expensive and out-of-date. With Five9, Sentinel found that the ease-of-use and scalability of the cloud enabled it to maximize contact centre efficiency and increase profits.


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RJR Technology

Software Development for Home Remodelers

We believe Five9 is the best solution out there. It increases conversion rates, so it pays for itself many times over.

Bob Rubertone
RJR Technology

RJR Technology needed a cloud-based automated dialer to go hand-in-hand with its home remodeling business software. In Five9, it found the features its clients needed and more—including lead response times so fast, they got a standing ovation.


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USCB America

Accounts Receivable Specialist

At a moment’s notice, we can design and deploy new campaigns and report results immediately.

Pedro Guijarro
IT Manager, USCB America

An outsourced collections provider to the healthcare industry adds campaigns and agents with ease and delivers positive cash flow for clients.


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Straight Forward

Outsourced Call Centre Provider

When we compared the different options, it really came down to the support network provided by Five9. The support team at Five9 was pretty exceptional. We didn’t get that feeling from the other companies we looked at.

Rod Schwegel
Co-founder and President, Straight Forward

Start-up Straight Forward uses a cloud contact centre solution to gain customer insight and agility—and to compete with established BPOs.


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