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Walt Rossi

Five9 Announces New Integration with Google Cloud Contact Center AI

Just like Google helps you find exactly what you’re looking for, Five9 Genius and Google Cloud Contact Center AI will help agents find exactly what the customer is looking for.

How To Team Up With The Right Partners: Lessons From March Madness

As I once again was invited to join numerous March Madness pools, it made me think about how a company picks a business partner amongst the myriad choices. Deciding on which pool to join can seem daunting. Below I share three key decision criteria when deciding on who to team up with:

3 Questions to Ask Before Partnering With That Company

I have led many business development teams over the years and what I have learned is that there are three main reasons to partner with a company, and three questions to ask, every single time.

Announcing the Global Partnership of Verint and Five9

Verint recently announced the new partnership where Five9 will resell the complete Verint Enterprise Workforce Optimization suite.

Heading into Oracle Modern CX Show with Five9 and Total Wine & More on the Main Stage

For those of you who haven’t spent time there, Chicago brings back great memories and Five9 has managed to include all of them into our plans next week.

My Highlights from Oracle Modern CX 2017 - This Year Vs. Last Year

Customer Experience topics were discussed last week while I was at Oracle Modern CX Conference

How Five9 Drives True Industry Focused Solutions with Partners

Going vertical isn’t a “nice to have” when it comes to delivering great CX in the contact center; it’s a must have and at Five9, our partners are helping us achieve this.

Call 1-800-553-8159 to learn more about Five9