Just like Google helps you find exactly what you’re looking for, Five9 Genius and Google Cloud Contact Center AI will help agents find exactly what the customer is looking for.
As I once again was invited to join numerous March Madness pools, it made me think about how a company picks a business partner amongst the myriad choices. Deciding on which pool to join can seem daunting. Below I share three key decision criteria when deciding on who to team up with:
I have led many business development teams over the years and what I have learned is that there are three main reasons to partner with a company, and three questions to ask, every single time.
For those of you who haven’t spent time there, Chicago brings back great memories and Five9 has managed to include all of them into our plans next week.
Going vertical isn’t a “nice to have” when it comes to delivering great CX in the contact center; it’s a must have and at Five9, our partners are helping us achieve this.
