[Webinar] How lululemon Increased Their Flexibility to Meet Guest Demands
Five9 customer, lululemon athletica, Inc. founded in 1998, is a self-described yoga-inspired athletic apparel company for men and women. Lululemon uses Five9 to improve relationships with customers by leveraging ease of administration, ease of implementations and being able to deploy a solution all over the world. After a busy retail season last year, which the contact center operated on a legacy solution, lululemon realized due to the company’s rapid growth, they needed a flexible and scalable cloud solution in order to meet seasonal demands.
Lululemon made the switch to a global cloud-based contact center with Five9 and simplified their process for doubling the number of agents for the holidays.
To learn more, join Five9 and lululemon for a webinar on March 29 at 11am PT. During the webinar you'll hear from Devlin O'Neil, Manager, Contact Center Operations, lululemon, and Darryl Addington, Director of Product Marketing, Five9. Unroll your yoga mat and join us to learn more about how lululemon:
- Experienced a quick and easy transition to the cloud
- Increased agents 170% during the holiday season
- Enabled agents to guide customers across channels with live chat and SMS
- Effortlessly opened two new international contact centers in 2017