How Leading Brands Succeed with Five9 Download E-book

Contact Center Resources: Get to Know the Five9 Cloud

Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Five9 can bring joy to your CX with the AI, workforce management, and other industry resources in our knowledge base below.

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The Enterprise Guide to Voice AI Agents

Buyer’s Guide The Enterprise Guide to Voice AI Agents

Legacy voice automation has hit a containment ceiling, leaving frustrated customers shouting "AGENT" while operational costs climb.

Five9 Voice AI Agents close this gap by enabling natural, human-like voice conversations that resolve complex customer inquiries. This guide provides a clear-eyed evaluation framework to help your buying committee modernize voice channels with confidence.

This comprehensive guide helps you:

  • Evaluate voice vendors objectively using our multi-category enterprise scorecard
  • Transition from rigid scripted flows to conversational, context-aware AI interactions
  • Unify virtual and human agents on a single cloud platform

Reduce development backlog by launching new voice use cases in days

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E-book
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TEI Study: The Power of AI-Powered CX

Discover the cost savings and business benefits enabled by The Five9 Intelligent CX Platform. The commissioned 2025 Forrester Consulting Total Economic Impact™ Study showcases the measurable ROI achieved by a composite organization representative of interviewed customers with experience using the Five9 Intelligent CX Platform.

See how our customers gained:

  • More Efficiency: Cutting handle time by 120 seconds per call

  • More Savings: Saving $5.6M by eliminating legacy systems

  • More Retention: Reducing agent turnover by 30%

  • More Containment: Letting AI Agents handle up to 28% of contacts

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Study
2026 Business Leaders CX Report

How Business Leaders and Consumers See AI in CX

AI adoption is no longer the hurdle. Five9's 2026 Business Decision Maker Report surveys 500+ business leaders and 1,000+ consumers to map where AI investment is delivering measurable value — and where execution gaps are widening.

The findings are clear: there is no universal CX AI playbook. How you implement, orchestrate, and govern AI defines whether your organization leads or lags.

What you'll find inside:

  • How AI is delivering real results in CX — and where the experience still falls short for customers
  • Why you might prefer a human — and what that preference is telling businesses about AI
  • Where the handoff from AI to a real person makes or breaks your trust in a brand
  • What both sides of the conversation — business and customer — need from AI to get it right
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Report
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The Power of More in Conversational AI

Recognised in Opus Research’s 2025 Conversational AI Intelliview, Five9 delivers pragmatic innovation—AI-powered self-service with enterprise-grade reliability, giving organisations the Power of More through secure deployments, intelligent automation, and measurable business impact.
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2025_ConversationalAI_Intelliview_FINAL_Five9_Jul2025_v2

The Power of More in Conversational AI

Recognized in Opus Research’s 2025 Conversational AI Intelliview, Five9 delivers pragmatic innovation—AI-powered self-service with enterprise-grade reliability, giving organizations the Power of More through secure deployments, intelligent automation, and measurable business impact.
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Report
Metrigy_20250722_CCaaS MetriRank 2025

Five9 reconhecida no MetriRank 2025

Reconhecida no MetriRank 2025 da Metrigy, a Five9 oferece o poder de mais com inovação em IA, CX inteligente e resultados mensuráveis que ajudam as empresas a criar experiências conectadas e centradas no cliente em todas as interações.
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Report
Metrigy_20250722_CCaaS MetriRank 2025

Five9 reconhecida no MetriRank 2025

Reconhecida no MetriRank 2025 da Metrigy, a Five9 oferece o poder de mais com inovação em IA, CX inteligente e resultados mensuráveis que ajudam as empresas a criar experiências conectadas e centradas no cliente em todas as interações.
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Report
Metrigy_20250722_CCaaS MetriRank 2025

Five9 reconocida en MetriRank 2025

Reconocida en el MetriRank 2025 de Metrigy, Five9 ofrece el poder de más con innovación en IA, CX inteligente y resultados medibles que ayudan a las empresas a crear experiencias conectadas y centradas en el cliente en cada interacción.
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Report
Metrigy_20250722_CCaaS MetriRank 2025

Five9 reconocida en MetriRank 2025

Five9 ha sido reconocida en el MetriRank 2025 de Metrigy y, gracias a sus innovaciones en IA, su experiencia inteligente con los clientes y sus resultados medibles, ofrece "Power of More", que ayuda a las empresas a crear experiencias conectadas y centradas en el cliente en cada interacción.
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Metrigy_20250722_CCaaS MetriRank 2025

Five9 in MetriRank 2025 ausgezeichnet

Five9 wurde im MetriRank 2025 von Metrigy ausgezeichnet und bietet mit KI-Innovationen, intelligenter Kundenerfahrung und messbaren Ergebnissen die „Power of More“, die Unternehmen dabei unterstützt, bei jeder Interaktion vernetzte, kundenorientierte Erlebnisse zu schaffen.
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Metrigy_20250722_CCaaS MetriRank 2025

Five9 Recognised in MetriRank 2025

Recognised in Metrigy’s 2025 MetriRank, Five9 delivers the Power of More with AI innovation, intelligent CX, and measurable results that help businesses create connected, customer-first experiences across every interaction.
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Metrigy_20250722_CCaaS MetriRank 2025

Five9 Recognized in MetriRank 2025

Recognized in Metrigy’s 2025 MetriRank, Five9 delivers the Power of More with AI innovation, intelligent CX, and measurable results that help businesses create connected, customer-first experiences across every interaction.
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Report
Metrigy_Five9_20250630_MetriStar_WEM_Award

Five9 Earns MetriStar for WEM Excellence

Five9’s AI-powered WEM earns Metrigy MetriStar recognition for driving agent performance, productivity, and customer satisfaction, helping organizations achieve the Power of More through measurable results and intelligent workforce engagement.
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Report
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Fast-Track Epic Software integration with Five9 Fusion for Healthcare

The Five9 Fusion for Epic simplifies how contact centers connect with Epic. Empower agents with real-time patient data access, reduce handle times, and create more connected patient experiences. Protect and future-proof your Epic investment.
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E-book
Five9 Genius AI informational brochure, featuring blue text on a white background.

Five9 Genius AI

O Five9 Genius AI combina governança de AI confiável, ferramentas modulares e inteligência incorporada em toda a jornada do cliente para ajudar as empresas a acelerar os resultados, capacitar os AI Agents e aumentar a automação - em escala.

Descubra o que o Genius AI pode fazer:

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Data Sheet
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Five9 Genius AI

O Five9 AI Trust & Governance combina governação de IA de confiança, ferramentas modulares e inteligência incorporada em toda a jornada do cliente para ajudar as empresas a acelerar os resultados, capacitar os AI Agents e aumentar a automação - em escala.

Descubra o que o Genius AI pode fazer:

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Data Sheet
Five9 Genius AI informational brochure, featuring blue text on a white background.

Five9 Genius AI

Five9 Genius AI kombiniert vertrauenswürdige KI-Governance, modulare Tools und eingebettete Intelligenz über die gesamte Customer Journey hinweg, um Unternehmen dabei zu helfen, Ergebnisse zu beschleunigen, Agenten zu befähigen und die Automatisierung zu erhöhen - und das in großem Umfang.

Entdecken Sie, was Genius AI leisten kann:

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Data Sheet
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AI Agents Data Sheet

Combine Agentic AI Agents confiáveis e experiência humana para oferecer CX rápida e personalizada. Uma plataforma unificada combina a AI generativa e a AI Agent para um serviço escalável e uma implementação rápida.
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Data Sheet
Five9 AI Agents webpage featuring text on AI automation and customer service.

AI Agents Data Sheet

Combine Agentic AI Agents de confiança e experiência humana para fornecer CX rápido e personalizado. Uma plataforma unificada combina a AI generativa e a AI Agent para um serviço escalável e uma implementação rápida.
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Data Sheet
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AI Agents Data Sheet

Kombinieren Sie vertrauenswürdige Agentic AI Agents mit menschlicher Expertise, um schnelle, personalisierte CX zu liefern. Eine einheitliche Plattform vereint generative und agentenbasierte KI für skalierbaren Service und schnelle Bereitstellung.
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Data Sheet
Text document titled "Five9 AI Trust & Governance" with sections on enterprise AI and customer trust.

Five9 AI Trust & Governance Data Sheet

Saiba por que a Five9 criou a AI Trust & Governance Layer: um conjunto de padrões de segurança, ferramentas e proteções que permitem que as empresas dimensionem os aplicativos de AI Agent e Generative AI de forma responsável em cada interação com o cliente.
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Data Sheet
Text document titled "Five9 AI Trust & Governance" with sections on enterprise AI and customer trust.

Five9 AI Trust & Governance Data Sheet

Saiba porque é que a Five9 AI construiu a AI Trust & Governance Layer: um conjunto de normas de segurança, ferramentas e salvaguardas que permitem às empresas escalar aplicações de AI Agent e Generative AI de forma responsável em cada interação com o cliente.
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Data Sheet
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Five9 AI Trust & Governance Data Sheet

Erfahren Sie, warum Five9 den AI Trust & Governance Layer entwickelt hat: eine Reihe von Sicherheitsstandards, Tools und Sicherheitsvorkehrungen, die es Unternehmen ermöglichen, agentenbasierte und generative KI-Anwendungen bei jeder Kundeninteraktion verantwortungsvoll zu skalieren.
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Data Sheet
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Five9 Adapter for Zendesk

Empower agents to deliver fast, personalized support with a unified, AI-powered agent workspace inside the Zendesk workspace.
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Data Sheet
Forrester TEI Infographic

2025 Forrester TEI Study: ROI of Five9 AI CX

Uncover the business impact of the Five9 Intelligent CX Platform in this Forrester TEI infographic. Explore how companies are achieving significant gains with AI-powered CX—and what that could mean for you.
View Infographic
Infographic
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2025 TEI Study: The Power of AI-Powered CX

Discover how the Five9 Intelligent CX Platform delivers measurable ROI through AI, automation, and cloud. Explore key TEI findings on efficiency, savings, retention, and resilience in the contact centre.
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Study
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Five9 Fusion for Epic working together to reduce your agent labor costs

Epic Toolbox accreditation brings automatic compliance and streamlines accessing patient records in Epic. Unlock faster care by simplifying your technology and removing the friction.
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Data Sheet
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Redefining Patient Experience in a Digital-First Era

Where there is Epic, there is Five9. Five9 is the first CCaaS solution accredited in Epic Toolbox, which means nothing will break, compliance is kept and standardization is key to maximizing your annual Epic spend.
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Infographic
Five9 Genius AI informational brochure, featuring blue text on a white background.

Five9 Genius AI

Five9 Genius AI combina una gobernanza fiable de la IA, herramientas modulares e inteligencia integrada en todo el recorrido del cliente para ayudar a las empresas a acelerar los resultados, potenciar a los agentes y aumentar la automatización, a escala.

Descubra lo que Genius AI puede hacer:

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Data Sheet
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Five9 Genius AI

Five9 Genius AI combina una gobernanza fiable de la IA, herramientas modulares e inteligencia integrada en todo el recorrido del cliente para ayudar a las empresas a acelerar los resultados, potenciar a los agentes y aumentar la automatización, a escala.

Descubra lo que Genius AI puede hacer:

Get Data Sheet
Data Sheet
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AI Agents

Combine agentes Agentic AI de confianza y experiencia humana para ofrecer una CX rápida y personalizada. Una plataforma unificada combina IA generativa y agéntica para ofrecer un servicio escalable y un despliegue rápido.
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Data Sheet
Five9 AI Agents webpage featuring text on AI automation and customer service.

AI Agents

Combine agentes Agentic AI de confianza y experiencia humana para ofrecer una CX rápida y personalizada. Una plataforma unificada combina IA generativa y agéntica para ofrecer un servicio escalable y un despliegue rápido.
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Data Sheet
Text document titled "Five9 AI Trust & Governance" with sections on enterprise AI and customer trust.

Five9 AI Trust & Governance

Descubra por qué Five9 ha creado la capa AI Trust & Governance: un conjunto de estándares de seguridad, herramientas y salvaguardas que permiten a las empresas escalar las aplicaciones de IA Generativa y Agentic de forma responsable en cada interacción con el cliente.
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Data Sheet
Text document titled "Five9 AI Trust & Governance" with sections on enterprise AI and customer trust.

Five9 AI Trust & Governance

Conozca por qué Five9 ha creado la AI Trust & Governance Layer: un conjunto de estándares de seguridad, herramientas y protecciones que permiten a las empresas escalar las aplicaciones de AI Agent y Generative AI de forma responsable en cada interacción con el cliente.
Get Data Sheet
Data Sheet
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Five9 Fusion for Salesforce

Empower your organization with Five9 and Salesforce AI-powered CX solutions to elevate service interactions, boost agent efficiency and improve customer satisfaction.
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Infographic
Forrester TEI Infographic

2025 Forrester TEI Study: ROI of Five9 AI CX

Uncover the business impact of the Five9 Intelligent CX Platform in this Forrester TEI infographic. Explore how companies are achieving significant gains with AI-powered CX—and what that could mean for you.
View Infographic
Infographic
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TEI Study: The Power of AI-Powered CX

Discover how the Five9 Intelligent CX Platform delivers measurable ROI through AI, automation, and cloud. Explore key TEI findings on efficiency, savings, retention, and resilience in the contact center.
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Study
Presentation slide titled "AI and Human Agents: What's Real and What's Not" with a date.

AI and Human Agents: What’s Real and What’s Not

AI is transforming contact centers—but not in the way you might expect. In this forward-looking webinar with analyst and thought leader Donna Fluss, we’ll dig into one of the most pressing questions in customer experience: Will AI replace agents?

The answer isn’t black and white. The future belongs to agents who embrace AI—those who know how to work alongside it will thrive

In this session, we’ll explore how AI is reshaping the agent experience across the entire lifecycle—from smarter hiring and onboarding to real-time support and performance management.

Watch On-Demand Webinar
On-Demand Webinar
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What Business Leaders Get Wrong About CX—and How to Fix It

In today’s economy, customer experience is the battlefield—and most businesses are flying blind.

Join us for a bold conversation about the surprising gaps between what business leaders think customers want and what they actually value. Based on insights from the Five9 2025 Business Leaders CX Report, we’ll unpack how AI, digital channels, and agent roles are evolving faster than leadership perceptions—and what that means for the future of your contact center.

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On-Demand Webinar
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6 Ways to Boost Patient Experience in UK Healthcare

The world of healthcare is changing; patients are now expecting more control and involvement in their care and treatment journey. In this infographic, discover the 6 ways healthcare providers, pharmaceutical and life sciences organisations can succeed in providing outstanding patient experience (PX), and how the role of AI and automation is imperative in driving improved patient satisfaction and operational efficiencies.

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Infographic
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Transforming Patient Experience for UK Healthcare

Healthcare in the UK today demands more than just good service – it demands exceptional, personalised care at every touchpoint. This e-book shows you exactly how cloud technology, AI and automation are reshaping the sector to:

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E-book
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Made for More: Why Avaya Users Are Moving to Five9

Legacy systems sized you by seat count. You were made for more. Learn how Avaya users are realizing smarter, AI-powered CX with Five9.
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White Paper
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AI Agents Data Sheet

Combine trusted Agentic AI Agents and human expertise to deliver fast, personalised CX. One unified platform blends generative and agentic AI for scalable service and rapid deployment.
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Data Sheet
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Genius AI: Smarter AI for CX at Scale

Five9 Genius AI combines trusted AI governance, modular tools, and embedded intelligence across the customer journey to help businesses accelerate outcomes, empower agents, and increase automation—at scale. 

Discover what Genius AI can do: 

  • Automate self-service with autonomous, human-like AI
  • Accelerate agent productivity with real-time AI guidance
  • Gain insights with customisable dashboards and analytics
  • Deploy faster with a no-code, engine-agnostic platform
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Data Sheet
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Mission: CX & Fraud Prevention in FinServ

Your mission, should you choose to accept it: revolutionize the customer and agent experience in financial services — and strengthen your defenses against fraud.

In this high-stakes webinar, discover how industry leaders are using AI Agents, automation, and cutting-edge authentication technologies like Pindrop to create secure, seamless interactions that protect both clients and agents from emerging threats.

Watch On-Demand Webinar
On-Demand Webinar
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Five9 AI Trust & Governance Data Sheet

Learn why Five9 built the AI Trust & Governance Layer: a set of security standards, tools, and safeguards that allow businesses to scale Agentic and Generative AI applications responsibly across every customer interaction.
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Data Sheet
Health Care Webinar

Revolutionising Patient Experience with Doctor Care Anywhere

Join us for an engaging discussion on how to harness this new wave of innovation and rethink what’s possible in customer experience
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On-Demand Webinar
Hype to Reality Five9 Webinar

Hype to Reality: AI-Powered Customer Experiences

AI is everywhere—but is it actually delivering better customer experiences?

The buzz around AI is real, but separating hype from impact is critical. In this webinar, we’ll show you how to harness AI meaningfully—beyond the buzzwords—to drive smarter, faster, and more human customer interactions.

Join Five9 and Certified Global Partner Synoptek for a practical, no-fluff session on what it really takes to design and deploy AI solutions that work at scale and drive measurable outcomes.

What you’ll learn:

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On-Demand Webinar
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Genius AI: Smarter AI for CX at Scale

Five9 Genius AI combines trusted AI governance, modular tools, and embedded intelligence across the customer journey to help businesses accelerate outcomes, empower agents, and increase automation—at scale. 

Discover what Genius AI can do: 

  • Automate self-service with autonomous, human-like AI
  • Accelerate agent productivity with real-time AI guidance
  • Gain insights with customizable dashboards and analytics
  • Deploy faster with a no-code, engine-agnostic platform
Get Data Sheet
Data Sheet
Text document titled "Five9 AI Trust & Governance" with sections on enterprise AI and customer trust.

Five9 AI Trust & Governance Data Sheet

Learn why Five9 built the AI Trust & Governance Layer: a set of security standards, tools, and safeguards that allow businesses to scale Agentic and Generative AI applications responsibly across every customer interaction.
Get Data Sheet
Data Sheet
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2025 Business Leaders CX Report: Key Takeaways

Five9 surveyed over 400 senior decision makers on the state of customer service and support. Discover key insights and trends shaping the future of CX in this infographic.
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Infographic
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