Contact Center Resources: Get to Know the Five9 Cloud

Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Five9 can bring joy to your CX with the AI, workforce management, and other industry resources in our knowledge base below.

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Buyer’s Guide The Enterprise Guide to Voice AI Agents

Legacy voice automation has hit a containment ceiling, leaving frustrated customers shouting "AGENT" while operational costs climb.

Five9 Voice AI Agents close this gap by enabling natural, human-like voice conversations that resolve complex customer inquiries. This guide provides a clear-eyed evaluation framework to help your buying committee modernize voice channels with confidence.

This comprehensive guide helps you:

Evaluate voice vendors objectively using our multi-category enterprise scorecard
Transition from rigid scripted flows to conversational, context-aware AI interactions
Unify virtual and human agents on a single cloud platform

Reduce development backlog by launching new voice use cases in days

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TEI Study: The Power of AI-Powered CX

Discover the cost savings and business benefits enabled by The Five9 Intelligent CX Platform. The commissioned 2025 Forrester Consulting Total Economic Impact™ Study showcases the measurable ROI achieved by a composite organization representative of interviewed customers with experience using the Five9 Intelligent CX Platform.

See how our customers gained:

More Efficiency: Cutting handle time by 120 seconds per call
More Savings: Saving $5.6M by eliminating legacy systems
More Retention: Reducing agent turnover by 30%
More Containment: Letting AI Agents handle up to 28% of contacts

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How Business Leaders and Consumers See AI in CX

AI adoption is no longer the hurdle. Five9's 2026 Business Decision Maker Report surveys 500+ business leaders and 1,000+ consumers to map where AI investment is delivering measurable value — and where execution gaps are widening.

The findings are clear: there is no universal CX AI playbook. How you implement, orchestrate, and govern AI defines whether your organization leads or lags.

What you'll find inside:

How AI is delivering real results in CX — and where the experience still falls short for customers
Why you might prefer a human — and what that preference is telling businesses about AI
Where the handoff from AI to a real person makes or breaks your trust in a brand
What both sides of the conversation — business and customer — need from AI to get it right

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Five9 Intelligent Virtual Agent Solution Guide

Consumers have become accustomed to getting help from their personal virtual assistants, and they now increasingly prefer self-service options when contacting businesses.

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AI Knowledge Demo Video

Watch how Five9 AI Knowledge delivers contextual knowledge-based answers to virtual and live agent interactions.

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Five9 Adapter for Oracle Service Center

Streamline the agent experience with a centralized view of customer touchpoints enabling businesses to capture and share every interaction throughout the B2B customer journey.

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Five9 Named a Leader in the 2024 MetriRank Report

Five9 achieves perfect scores for customer sentiment and business success in the 2024 Metrigy MetriRank report.

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Five9 Genius AI: 4 Steps to Delivering Business Value with AI

AI propels your CX and contact center by years, not months. The question is where, when, and how to deploy AI? Our 4-step guide shows you how a custom AI strategy delivers CX for your customers and your business outcomes.

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Five9 AI Knowledge

Deliver contextual, knowledge-based answers in virtual and live agent interactions to reduce agent frustration and improve resolution time. See how AI Knowledge combines LLMs and Retrieval Augmented Generation (RAG) to elevate CX. 

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Unlock Efficiency with the Power of AI: Five9 and Salesforce Service Cloud Voice

Join us as we delve into the next-gen integration between Five9 and Salesforce Service Cloud Voice. For more than 15 years, Five9 has been a top global ISV AppExchange partner with Salesforce and is now powering Salesforce Einstein with Five9’s suite of AI solutions.

Discover how organizations can utilize Five9 for Service Cloud Voice BYOT to empower agents to better service customer requests, improve contact center management’s understanding of the overall health of operations, and provide customer resolutions that exceed expectations.

In this webinar, you will:

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VSP Delivers Self-Service to 12M with Five9 IVA

A leader in vision care, VSP had an on-premises contact center that couldn’t scale, keep IVA management costs down, or support a remote workforce. See how Five9 came to the rescue.

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Why Industry Leaders are Prioritising AI Investment

In this webinar, our panel of CX experts will discuss practical strategies for investing in and implementing AI and what they see from our prospects and customers in today's market.

Join this webinar to learn:

Leading companies' contact centre goals and priorities
How these companies are investing their budget in technology
Where to start on your journey with implementing AI

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Five9 Global Customer Success

Promote growth, build relationships, and improve CX with your trusted Five9 Global Customer Success team.

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Accelerate Digital Engagement Demo Video

Accelerate Digital to connect with customers anytime, anywhere

Today's customer engagement is more than connecting by phone. Providing the digital channels your customers want leads to better business outcomes. See how the Five9 Digital Customer Engagement Platform can bring joy back to CX.

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Five9 Named a Leader in the 2024 IDC MarketScape

See why the IDC has recognized Five9 as a leader in the 2024 IDC MarketScape for Contact Center as a Service (CCaaS) software space.

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Provide Better Customer Self-Service with Five9 Digital IVA

Join us for an exclusive webinar featuring Five9 experts as we delve into the critical role of digital self-service in today's customer-centric landscape. In a world where customers increasingly prefer digital channels, chatbots have emerged as a key player in providing seamless customer experiences and meeting modern expectations.

Despite the growing preference for self-service options, only 15% of customers have confidence in modern tools like chatbots. Building trust in these channels is crucial for improving efficiencies and deflecting mundane tasks.

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Aprende Institute Delivers A+ CX to Students

The online education institute needed outbound capacity, reliable connectivity, and Salesforce integration. See how Five9 delivered all of that and more.

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Crutchfield Boosts Customer Service with Five9 WFA

Consumer electronics innovator Crutchfield struggled with manual integrations, complex customizations, and other limitations of its on-premises contact center. See how Five9 delivered solutions to those challenges and more.

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Five9 Technical Account Manager (TAM)

Get the most out of your Five9 solution with an expert who’s dedicated to your success.

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Learn How AI Drives Value for Healthcare Customers

AI in Healthcare: How AI Drives Value For Five9 Healthcare Customers

A practical guide to measurably improve the patient experience, workflow efficiency, and overall success through self-service powered by AI.

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Healthcare Payers Using AI Automation with Great Success Today

Payers can achieve higher star ratings by investing in member engagement platforms and handle open enrollment with ease using self service automation, all while reducing agent workloads.

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AI Enhances Patient Loyalty

AI enables people to work smarter and provide more insight to assist patients, improving loyalty and revenue.

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Five9 AI Agents for Healthcare Providers

Place your patients at the center of their care experience with advanced self-service from Five9.

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Why Industry Leaders Are Prioritizing AI Investment

In this webinar, our panel of CX experts will discuss practical strategies for investing in and implementing AI and what they see from our prospects and customers in today's market.

Join this webinar to learn:

Leading companies' contact center goals and priorities
How these companies are investing their budget in technology
Where to start on your journey with implementing AI

If you can't attend the live session, don't worry! Register anyway, and we'll ensure you receive the on-demand recording after the webinar.

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Introducing GenAI Studio: Click-to-Customise Generative AI for Your Contact Centre

Five9 introduces GenAI Studio, a transformative platform that unlocks the full potential of GenAI and delivers personalised customer interactions.

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Drive ROI with AI-Powered Customer Care from Five9

Patients expect prompt, efficient, and effective progress using the contact center channel of their choice when they communicate with a healthcare provider. Five9 AI Agents delivers a seamless, frictionless customer experience.

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Evolve Your Patient Experience with Five9 Self-Service Virtual Agents

See how Five9 Intelligent Virtual Agents outperform even the most efficient IVR systems, offering your patients voice and digital options.

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Five9 Admin Console

Experience the ease and flexibility of managing the Five9 platform. 

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Five9 Liftoff para migrações de nuvem para nuvem

Como resultado da maturidade do mercado, as migrações de nuvem para nuvem estão a tornar-se mais comuns. Eleve o seu centro de contacto ao próximo nível com um processo mais simples e rápido do que uma migração das instalações para a nuvem.

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Five9 Liftoff für Migrationen von der Cloud in die Cloud

Aufgrund der Marktreife der Cloud werden Migrationen von einer Cloud in eine andere immer häufiger. Heben Sie Ihr Contact Center auf eine neue Ebene – noch einfacher und schneller als bei einer Migration von lokalen Systemen in die Cloud.

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Five9 Liftoff pour les migrations de nuage en nuage

En raison de la maturité du marché, les migrations de nuage en nuage sont de plus en plus courantes. Améliorez votre centre de contact grâce à un processus plus rapide et plus simple qu'une migration des locaux vers le nuage.

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Five9 Liftoff para migraciones de nube a nube

Como resultado de la madurez del mercado, las migraciones de nube a nube se están volviendo más comunes. Eleve su centro de contacto con un proceso más rápido y sencillo que una migración de on-premises a la nube.

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Your 5-Step Guide to Cloud Contact Center Migrations

The consideration factors have changed for customer service leaders contemplating cloud migrations. Many of the latest innovations that improve productivity and lower costs are now only available in the cloud. Learn to navigate cloud-based migration.

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Elevate CX with Five9 & Salesforce Service Cloud Voice

For 15+ years, Five9 has been a top global ISV AppExchange partner with Salesforce. Trust and customer success have been foundational, enabling 1,000+ joint customers with the most robust CCaaS integration in the Salesforce ecosystem.

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Elevating the Patient & Provider Experience: Combine the Power of Five9 and ServiceNow

Ensuring that health systems prioritize delivering patient experiences akin to those seen in modern retail is a key objective, yet it poses significant challenges for many. Through seamless integration, the Five9 and ServiceNow patient communications solution enables health systems to streamline patient care at home, empower care navigators with actionable insights to provide better care remotely, and drive operational efficiencies throughout the entire patient journey.

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Introducing GenAI Studio: Click-to-Customize Generative AI for Your Contact Center

In today's dynamic landscape, GenAI has emerged as a game-changer, revolutionizing every facet of customer engagement. However, these features often come with predefined models and prompts that may not fully align with your organization's unique needs or customer base.

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Five9 for Service Cloud Voice BYOT Demo Video

Discover how the power of Five9 and Salesforce Service Cloud Voice BYOT empowers contact centers with Einstein AI, increasing efficiency with real-time intelligence and automation.

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Five9 Earns Metrigy MetriStar Top Provider Award for Contact Center as a Service 2024

Five9 was awarded the top provider award for Contact Center as a Service Platform in 2024 based on both customer ratings and quantitative metrics correlating the use of a vendor’s products and services with measurable business success.

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Réduisez le travail après appel avec les résumés d'IA Five9

Les résumés d'IA Five9 utilise la même technologie d'IA générative que ChatGPT et fournit des résumés des transcriptions d'appels clients en quelques secondes, réduisant ainsi le travail manuel après l'appel.

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Frost & Sullivan: el impacto de la IA generativa en la experiencia del cliente

¿Desea aprovechar el potencial de la IA generativa en su centro de contacto? Este informe de Frost & Sullivan analiza cómo la IA generativa basada en LLM hace que las organizaciones de todos los tamaños puedan mejorar las experiencias de los clientes.

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Five9 Service Optimization

Optimice su solución Five9 con acceso bajo demanda a un equipo de expertos en contact center por horas.

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Five9 Quick Assist Optimieren Sie Ihre Five9 Lösung mit dem On-Demand- Zugang zu einem Team von Contact Center Experten

Five9 Service Optimization

Optimieren Sie Ihre Five9 Lösung mit dem stundenweisen Zugriff auf ein Team von Contact Center Experten.

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Service Optimization

Optimize your Five9 solution with on-demand access to a team of contact center experts on an hourly basis.

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Reduce After-Call Work with Five9 AI Summaries

O Five9 AI Summaries utiliza a mesma tecnologia de IA generativa subjacente ao ChatGPT e fornece resumos das transcrições das chamadas dos clientes em segundos, reduzindo o trabalho manual após a chamada.

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A migração cloud-to-cloud cresce à medida que o mercado amadurece

Move to a Better Cloud

A migração de nuvem para nuvem é mais comum do que se imagina. Saiba porque é que as empresas migram para um novo fornecedor de centros de contacto, quais as vantagens da mudança e porque é que a Five9 Intelligent CX Platform é a solução ideal para si.

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Reduzieren Sie die Arbeit nach dem Anruf mit Five9 AI-Zusammenfassungen

Five9 AI Summaries nutzt dieselbe generative KI-Technologie, die auch hinter ChatGPT steckt, und liefert in Sekundenschnelle Zusammenfassungen von Kundengesprächsprotokollen, was die manuelle Nachbearbeitung von Anrufen reduziert.

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Cloud-to-Cloud Migration nimmt mit Weiterentwicklung des Marktes zu

Move to a Better Cloud

Cloud-to-Cloud Migration ist verbreiteter als Sie vielleicht denken. Erfahren Sie, warum Unternehmen zu einem neuen Contact Center-Anbieter migrieren, welche Vorteile der Wechsel mit sich bringt und warum die Five9 Intelligent CX Platform das Richtige für Sie ist.

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Apex America Optimiert Agentenerlebnis

Als Outsourcer von Geschäftsprozessen und Marktführer im Bereich digitaler Kundenerfahrungen in Lateinamerika benötigte Apex America Contact Center-Funktionen, um mit seinem wachsenden Personalbestand Schritt zu halten. Erfahren Sie, wie Five9 diese Anforderungen erfüllt hat.

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La migración nube a nube crece a medida que madura el mercado

Move to a Better Cloud

Cloud-to-cloud migration es más común de lo que cree. Descubra por qué las empresas migran a un nuevo proveedor de Contact Center, las ventajas de la migración y por qué la plataforma Intelligent CX de Five9 es adecuada para usted.

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Reduzca el trabajo posterior a la llamada con los informes de Five9 AI

Five9 AI Summaries utiliza la misma tecnología de IA generativa que ChatGPT y proporciona resúmenes de las transcripciones de las llamadas de los clientes en cuestión de segundos, reduciendo el trabajo manual posterior a la llamada.

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Elevating Customer Experience: Harnessing the Power of Five9 and ServiceNow

Delivering exceptional customer experiences remains a top priority for organizations across industries, but challenging for many to achieve. Through seamless integration, the Five9 and ServiceNow customer service solution enables organizations to streamline customer interactions, empower agents with actionable insights, and drive operational efficiencies throughout the entire customer journey.

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