Skip to main content

Agent Empowerment

Remote contact center agent

How Enterprises use Gamification and Performance Management to Drive Success

Learn how large enterprises use Five9 Gamification and Five9 Performance Management to drive success.
Happy and productive contact center agent

Adapting Agent Engagement to Survive the Great Resignation

Companies, specifically Contact Centers, can increase employee engagement through performance management and gamification.
Placeholder image

Closing the Metrics Gap with Agent Focus

AI and analytics help agents serve customers—and provide metrics on their performance.
Placeholder image

What CX Leaders are Saying about Returning to the Office in 2022

We surveyed our customers to see how flexible work is evolving in the CX industry. Here is what you need to know to keep your teams engaged.
Placeholder image

How to Identify Operational Roadblocks and Reduce Agent Burnout

Let’s look at some of the top operational roadblocks that can lead to agent burnout and how contact center supervisors can reduce the risk.
Placeholder image

Workflow Automation in Remote Contact Centres

Five9 Channel Sales Director, Gemma Ayres discusses the Role of Workflow Automation can play in Remote Contact Centres in this insightful new blog.
Placeholder image

How WFO Reduces Agent Stress as Customer Service Becomes More Complicated

Now that agents are working remotely, it can be more challenging to know if they’re getting the coaching they need to be successful. Let’s look at how Five9 has integrated WFO into these core applications to reduce agent stress and streamline operations.
Placeholder image

Lower Your Agent Attrition with Proactive Contact Center Management

The role of a contact center supervisor or manager is tough. Leaders must juggle several strategic initiatives while fostering a supportive environment for agents. Dealing with high agent attrition rates adds even more stress for managers. Management plays a large role in creating the type of atmosphere and culture that keeps agents happy in their role. Here are some helpful, proactive ways you can drive higher agent engagement and, in turn, help to reduce attrition rates.
Placeholder image

4 Ways to Make Every Agent a Super-Agent with Five9 CRM Integrations

How can you help your agents become “super-agents”? There are lots of ways we can assist your agents so they can be their best. From implementing helpful applications to good old-fashioned coaching. However, a great place to start is connecting your agents with the treasure trove of customer information in your CRM.
Placeholder image

6 Simple Steps to Evaluate your Gamification Cycle

We created a simple gamification cycle to evaluate the gamification strategies you currently have in place and show you how to implement new ones. This way, your contact center constantly evolves to create the highest level of agent engagement and performance.
Subscribe to Agent Empowerment

Call 1-800-553-8159 to learn more about Five9