Five9 Blogs

Five9 is proud to announce that employees throughout the company are going above and beyond in their dedication to the contact center industry.

This article was originally posted on No Jitter, here.

We explore best practices in the orchestration of disparate customer contact channels on mobile apps.

Parts of this post were originally posted on the Zendesk blog here. Consumers feel that companies are failing to provide a seamless, integrated, and consistent customer service experience across all channels, especially as more and more shoppers use multiple devices to make purchases and seek help. This Zendesk infographic explores the gap between consumer expectations and what shoppers experience in the real world.

Yesterday was Mother's Day and as expected many of us were making a mad dash to chocolatiers, scheduling brunch reservations, and of course, visiting flower shops. Similar to the holiday season, lines at retail stores were longer, parking lots were packed, employees seemed frazzled, customers were frustrated, and supply was quickly dwindling.

Five9 supports our employees giving back to the community. One of the organizations we work closely with is the Food Bank of Contra Costa & Solano. Last year, many of our employees helped them sort and package donated food and we did it again last month. For over 35 years the Food Bank has worked to reduce food waste, feed hungry people, and raise public awareness of issues related to food and hunger. Scroll down to see Five9 in action and to learn more about Food Bank of Contra Costa & Solano.