Bridging the Multichannel Customer Service Gap [INFOGRAPHIC]
Parts of this post were originally posted on the Zendesk blog here.
Consumers feel that companies are failing to provide a seamless, integrated, and consistent customer service experience across all channels, especially as more and more shoppers use multiple devices to make purchases and seek help. This Zendesk infographic explores the gap between consumer expectations and what shoppers experience in the real world.
Image originally posted on Zengage, the Zendesk blog