Five9 Blogs

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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Top 10 Articles on Trust, Technology, and Cloud for 2017

Looking back on and all the top articles for 2017, I found three themes: Trust, Technology, and Cloud.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Q & A With Industry Leaders About Their 2018 Contact Center Predictions

As the end of 2017 is winding down, it’s a great time to reflect on what’s happened over the last 12 months.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Five9 Formally Receives Aragon Research Award in Digital Communications and Women in Technology

Five9 was in attendance to formally accept the Hot Vendor in Digital Communications honor.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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[Webinar] How Booker Transformed Their Customer Experience with Oracle and Five9

Learn how Booker reduced call volume by 34%, boosted NPS, all growing the business by 20%.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Congratulations Five9 VP Corporate Marketing, Niki Hall, Wins Stevie Women in Business Award

In November, Niki Hall, VP Corporate Marketing Five9, won a Silver Stevie Women in Business Award.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Customer Interactions Beyond the Phone

Since the contact center evolution, we are moving into the era of Customer Engagement Centers.
Sabine Winterkamp
Sabine Winterkamp Vice President of International Marketing
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Dreamforce 2017: The Holiday That Keeps On Giving

Here are some of my highlights from my time at Dreamforce this year.
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Brian Schnack Senior Director, Product Management, CRM and Partner Ecosystem

Brian Schnack is an Iowa-born friend, parent, spouse, rugby teammate, and product manager. He attended West Point (where he moved fast and broke things), graduated from the University of Iowa, and ultimately moved to Santa Cruz. Brian has 20+ years’ experience designing and product managing the world's leading CRM- and Contact Center solutions.

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