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Five9 Blogs

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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Q & A Discussion with Renowned Contact Center Expert Sheila McGee-Smith [Part 2]

Sheila McGee-Smith presented at the Five9 2018 Sales Kickoff discussing her insights about the contact center industry and the upcoming forecast for this year.
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Q & A Discussion with Renowned Contact Center Expert Sheila McGee-Smith [Part 1]

McGee-Smith recently spoke at the Five9 2018 Sales Kickoff sharing her insights about the contact center industry and the 2017 forecast.
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2017 Year in Review: Top 6 Industry Recognition Articles

As for a year in review of Five9 milestones, here are my favorite articles that capture these 2017 memorable moments.
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2017 Year in Review: Top 6 Customer Success Blogs

Something new I tried in 2017 was writing up customer success blogs spotlighting these customer successes.
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Calling All Contact Center Professionals: Submit For The Excellence Awards

This year Five9 has the privilege to host the CCW Excellence Awards gala to honor the most innovative contact center solutions and individuals.
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Your Digital Transformation and Your Customer Service Strategy Should Go Hand in Hand

One component of a successful digital transformation that should never be ignored is dedicated service and consistent engagement with your customer base.
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It Is True - Five9 Took on the World in 2017

It's the perfect time to share some impressions of the International part of Five9 with you.