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A Career at the Crossroads of Technology and Consulting.

As a Five9 Technical Services Manager (TSM), you’ll play a critical role in supporting Five9 clients by creating tailored-fit solutions designed to meet our clients’ requirements and ensure a high level of customer satisfaction.

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Leading Technology

Five9 is redefining the landscape of the contact center with Artificial Intelligence, Intelligent Virtual Agents, and Omnichannel communication.

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Thriving Culture

Come see what it’s like to work for a modern tech company with a healthy, team-first mentality. Our team is collaborative, functional, and effective.

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Job Satisfaction

No two days are ever the same. You’ll be working hand-in-hand with enterprise-scale organizations as they evolve and adapt to the challenges of the modern world.

 

 

The Five9 Difference

  • Five9 fosters a culture of collaboration and team work. Employees feel supported by the company, their managers, and their team.
  • Our collaborative environment allows employees to grow and learn from the projects they work on and the co-workers they work with.
  • From the very beginning of your career at Five9, you’ll feel the Five9 difference. The Five9 Philippines office is located in the Rockwell Business Center Sheridan.

 

The TAM Role

Technical Services Managers are a unique blend of people who merge technical know-how with effective communication skills and tenacious follow up.

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  •  Leadership:  host conference calls and screen-sharing sessions with our enterprise customers. Flex to their unique needs while driving the optimization and continuous improvement of their business operations in Five9.
  •  Project Management:  coordinate and drive critical initiatives for 15 to 20 different customers. Hold internal and external resources accountable, communicate status updates to key stakeholders, and do whatever is necessary to help our customers succeed.
  •  Flexibility:  support, troubleshoot, and optimize products from our CCaaS suite in a large variety of customer configurations and environments. Interface directly with our rich ecosystem of partners and integrations.
  •  Ownership:  Proactively reach out to our customers to educate them on new features, best practices, areas of improvement, and industry trends.
  •  Communication:  Deliver value daily through superior communication. Educate customers and help them maximize the value of their Five9 subscription via presentations, demonstrations, and question & answer sessions.
  •  Poise:  Leverage your own personal strengths to find creative ways to maximize customer satisfaction. Every TSM does the job differently, but the common threads are hard work, dedication, and a "can do" attitude.

 

       In Their Own Words

               Hear from some of our Technical Service Managers about their experience working for Five9 Philippines.