ENGAGEMENT WORKFLOW
Deliver a more human experience with engagement workflow.
Create and execute a cohesive customer engagement strategy across self-service, agent engagement, and agent workflow on the Five9 Intelligent Cloud Contact Center.
Leverage AI, Customer Data, And More To Improve The Customer Journey
Tools to interpret unstructured data (such as an email), customer data (from CRM), context (from self-service), and the ability to leverage AI let you understand customer intent and deliver service tailored to customers’ needs. Five9 Engagement Workflow makes it simple to collect and leverage customer data and interaction context. Self-service applications can increase customer resolution and, when assistance is needed, connect customers to agents with the right skills to help.
Manage Your Customer Experience From A Single Environment
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Build Powerful Self-Service Solutions
It’s easy to build self-service applications with Five9 Engagement Workflow.
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Route Customer Interactions to the Right Resource – Anywhere in the World
Five9 Omnichannel gives your service and sales organizations the ability to interact with customers across all channels from a single environment.
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Omnichannel
Engagement Workflow delivers interactions to your agents, regardless of the customer communication channel, along with a “screen pop” that provides them with a complete picture of each problem before they engage customers.
In the next 5 years, contact centers will undergo more change than in the last 25.
I’ve leveraged Five9 as the backbone of a call center across two companies and have had an excellent experience working with both the software itself and Five9’s implementation and support staff.
Alissa Stanley
Executive Operations Analyst, Home Works Energy
Intelligently Route Interactions
- Voice
- Messaging (Chat, SMS, Social)
- Mobile
Agent Guidance
- Gather data from a broad set of customer information systems
- Collect and utilize customer intent from self-service interactions
- Build automated workflows to automate tasks with Five9 Workflow Engagement
Build Self-Service Solutions
- Multilingual audio and visual prompts
- Intelligent virtual agents
- Speech recognition
- Text-to-speech
Resources To Help You Get Started
Five9 Engagement Workflow
Improve self-service, customer engagement, and agent productivity by using this powerful tool.
Five9 Digital Engagement
Create connected customer journeys across voice, email, chat, SMS, and social messaging channels.
Five9 Intelligent Virtual Agent
Automate interactions with customers and help agents deliver a more human experience.
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Customer Experience
Connect to customers and solve their problems the first time.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.